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HealthVerity

Customer Support Analyst

HealthVerity · Philadelphia, PA

Posted 4 days ago · $100,000 - 135,000

or apply directly on HealthVerity's site. We never take the application ourselves.

Is this posting real?

This role has been open
4 days
HealthVerity's roles stay open a median of 49 days
Reposted
No
Salary listed
Yes
97% of HealthVerity's roles list one
Ghost-job risk at HealthVerity
high
19 stale, 0 reposted of 32 open
Hiring momentum
48 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from HealthVerity's own greenhouse board since 2026-08-03. Full hiring picture for HealthVerity.

About this role

As a Customer Support Analyst at HealthVerity, you will provide technical support to customers regarding the company's products and services, focusing on real-world data (RWD). Your role involves troubleshooting issues, collaborating with various internal teams, and developing documentation to enhance customer experience. You will also maintain customer satisfaction by resolving inquiries promptly and effectively.

Our read on this posting4.2out of 5
benefits
4/5
freshness
5/5
career value
3/5
role clarity
4/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of HealthVerity as an employer.

What you need

  • 7+ years’ experience in the data industry, preferably in big data environments
  • 5+ years’ experience working with healthcare data assets
  • Proficient in programming against large data assets; expertise in SQL
  • Ability to gather requirements, test strategies, design deliverables
  • Proven analytical, evaluative, and problem-solving abilities
  • Extensive experience working in a team-oriented, collaborative environment

Nice to have

  • BS degree in math, statistics, or a healthcare related field
  • Knowledge of Python and/or Databricks
  • Experience with AI tools (e.g. ChatGPT, Claude, Gemini)
  • Experience with Salesforce.com (e.g. ServiceCloud)

What you get

  • Competitive base salary & annual bonus opportunity
  • Health, dental, and vision coverage starting on day 1
  • 401(k) plan and an equity program
  • Generous PTO targeted at 4 weeks per year
  • 12 weeks paid parental leave for childbearing, surrogacy, and adoption; 6 weeks for non-childbearing parents
  • Comprehensive onboarding and mentorship program

Worth weighing

  • Base salary range is $100,000 - $135,000, which may vary based on experience
  • Hybrid work model requires in-office presence three days a week for local employees
  • Remote work is limited to specific states and hub locations
  • Role primarily involves customer support rather than development or engineering tasks

Summarised from HealthVerity's posting. Read the full original.

Listed by HealthVerity on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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