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Braze

Director, CX Business Systems

Braze · New York City

Posted about 3 months ago

or apply directly on Braze's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
Braze's roles stay open a median of 80 days
Reposted
No
Salary listed
No
4% of Braze's roles list one
Ghost-job risk at Braze
high
282 stale, 8 reposted of 287 open
Hiring momentum
397 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-22

Measured from postings appearing on and disappearing from Braze's own greenhouse board since 2026-08-03. Full hiring picture for Braze.

About this role

As the Director of CX Business Systems at Braze, you will lead a team of Business Systems Analysts and Technical Program Managers to define and execute the strategic roadmap for the Customer Experience technology stack. Your role involves overseeing the lifecycle of CX systems initiatives, driving AI adoption, and collaborating with executive stakeholders to enhance operational excellence across various customer-facing functions. You will also manage vendor relationships and ensure the integration of technology solutions that support the company's growth and customer engagement objectives.

Our read on this posting3.0out of 5
benefits
5/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Braze as an employer.

What you need

  • Bachelor's degree or equivalent in Information Technology, Computer Science, Engineering, Business, or a related field; MBA is a plus
  • 15+ years of experience in Business Systems, with at least 5 years in a leadership or management role focused on CX systems
  • Proven track record of successfully leading CX technology strategy and delivering large-scale technology initiatives
  • Experience establishing and running new functions within existing organizations
  • Working experience in Salesforce (Service Cloud, Customer Experience Cloud), and other common CX tools
  • Exceptional leadership, communication, and stakeholder management skills

Nice to have

  • Certifications in one or more core CX technology platforms
  • Experience with integrations and API management
  • Familiarity with data warehousing, business intelligence (BI), and reporting tools
  • Understanding of data privacy regulations as they relate to CX/GTM data

What you get

  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend

Worth weighing

  • No specific salary listed, but a pay range is provided
  • The role involves significant leadership responsibilities, which may come with high expectations
  • The position requires a strong focus on AI adoption, which may indicate a shift in technology strategy
  • The job description is quite comprehensive, suggesting a complex role with many responsibilities

Summarised from Braze's posting. Read the full original.

Listed by Braze on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.

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