or apply directly on Braze's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 80 days Braze's roles stay open a median of 80 days
- Reposted
- No
- Salary listed
- No 4% of Braze's roles list one
- Ghost-job risk at Braze
- high 282 stale, 8 reposted of 287 open
- Hiring momentum
- 397 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-22
Measured from postings appearing on and disappearing from Braze's own greenhouse board since 2026-08-03. Full hiring picture for Braze.
About this role
The Director of CX Business Systems at Braze will lead a team of Business Systems Analysts and Technical Program Managers, focusing on the strategic roadmap for customer experience technology. This role involves defining and executing strategies for various CX functions, driving AI adoption, managing vendor relationships, and ensuring effective system implementation and governance. The position requires collaboration with executive stakeholders and cross-functional teams to enhance operational excellence and support company growth.
- benefits
- 5/5
- freshness
- 1/5
- career value
- 5/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Braze as an employer.
What you need
- Bachelor's degree or equivalent in Information Technology, Computer Science, Engineering, Business, or a related field
- 15+ years of experience in Business Systems
- At least 5 years in a leadership or management role focused on CX systems
- Proven track record of successfully leading CX technology strategy and delivering large-scale technology initiatives
- Experience establishing and running new functions within existing organizations
- Working experience in Salesforce and other common CX tools
Nice to have
- Certifications in one or more core CX technology platforms
- Experience with integrations and API management
- Familiarity with data warehousing, business intelligence (BI), and reporting tools
- Understanding of data privacy regulations as they relate to CX/GTM data
What you get
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
Worth weighing
- No specific salary range mentioned for the role outside of the general pay range for the position
- The role involves managing complex projects and multiple dependencies, which may require significant coordination and communication efforts
- The emphasis on AI adoption suggests a focus on emerging technologies, which may appeal to candidates interested in innovation but could also imply a steep learning curve
Summarised from Braze's posting. Read the full original.
Listed by Braze on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.
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