or apply directly on Braze's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 80 days Braze's roles stay open a median of 81 days
- Reposted
- No
- Salary listed
- No 4% of Braze's roles list one
- Ghost-job risk at Braze
- high 284 stale, 8 reposted of 287 open
- Hiring momentum
- 397 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-23
Measured from postings appearing on and disappearing from Braze's own greenhouse board since 2026-08-03. Full hiring picture for Braze.
About this role
As a Customer Success Manager at Braze, you will be the main point of contact for clients, focusing on client renewals, retention, and driving feature adoption. Your role involves building strong relationships, analyzing product usage, and advocating for customers' needs while coordinating with various internal teams to ensure a seamless experience. You will also engage in proactive communication and provide strategic guidance to help clients achieve their objectives with Braze's platform.
- benefits
- 4/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Braze as an employer.
What you need
- 2-5 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management
- Verbal and written fluency in English and Spanish
- Proven track record in customer success
- Excellent communication skills with strong follow-up abilities
- Experience managing complex accounts or projects with multiple stakeholders
- Domain knowledge of SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming
What you get
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
Worth weighing
- Role involves travel to customer sites, which may include international travel
- Job description mentions that it cannot cover every duty, indicating potential for varied responsibilities
- Working with medium and large technology companies may involve fast-paced environments and evolving customer needs
Summarised from Braze's posting. Read the full original.
Listed by Braze on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.
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