PitchMeAI Jobs
AvidXchange, Inc.

Director of Customer Success

AvidXchange, Inc. · Virtual

Posted 16 days ago

or apply directly on AvidXchange, Inc.'s site. We never take the application ourselves.

Is this posting real?

This role has been open
16 days
AvidXchange, Inc.'s roles stay open a median of 36 days
Reposted
No
Salary listed
No
0% of AvidXchange, Inc.'s roles list one
Ghost-job risk at AvidXchange, Inc.
moderate
6 stale, 2 reposted of 22 open
Hiring momentum
37 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from AvidXchange, Inc.'s own greenhouse board since 2026-08-03. Full hiring picture for AvidXchange, Inc..

About this role

The Director of Customer Success will lead a team of Customer Success Managers, focusing on defining operational metrics and driving initiatives to enhance customer retention, satisfaction, and growth. This role involves creating and executing customer success programs, developing playbooks, and collaborating with various departments to align strategies with business goals. The ideal candidate will have extensive experience in customer success leadership and a strong ability to foster a customer-centric culture.

Our read on this posting3.6out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of AvidXchange, Inc. as an employer.

What you need

  • Bachelor’s degree in Business or related field
  • 10+ years in Customer Success
  • A minimum of 5 years in a leadership position
  • Strong expertise in defining and applying operational metrics, KPIs, and customer success benchmarks
  • Proven track record of driving customer retention, customer satisfaction, and customer health through structured initiatives
  • Experience with playbook development, process optimization, and customer lifecycle management

Nice to have

  • Experience in FinTech or B2B services

What you get

  • 18 days PTO
  • 11 Holidays (8 company recognized & 3 floating holidays)
  • 16 hours per year of paid Volunteer Time Off (VTO)
  • Competitive Healthcare
  • High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
  • 100% AvidXchange paid Dental Base Plan Coverage

Worth weighing

  • No salary listed
  • Role requires extensive experience in customer success leadership
  • Expectations for driving customer retention and satisfaction may involve high pressure
  • Experience in FinTech or B2B services is preferred but not mandatory

Summarised from AvidXchange, Inc.'s posting. Read the full original.

Listed by AvidXchange, Inc. on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at AvidXchange, Inc.

All 22 open roles at AvidXchange, Inc. →