Customer Success Manager II (Timberscan)
AvidXchange, Inc. · Charlotte, North Carolina, United States
Posted 29 days ago · Previously reposted
or apply directly on AvidXchange, Inc.'s site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 29 days AvidXchange, Inc.'s roles stay open a median of 36 days
- Reposted
- Yes taken down and listed again at least once
- Salary listed
- No 0% of AvidXchange, Inc.'s roles list one
- Ghost-job risk at AvidXchange, Inc.
- moderate 6 stale, 2 reposted of 22 open
- Hiring momentum
- 37 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from AvidXchange, Inc.'s own greenhouse board since 2026-08-03. Full hiring picture for AvidXchange, Inc..
About this role
The Customer Success Manager II at AvidXchange is responsible for managing a portfolio of small to medium-sized media customers, focusing on building long-term relationships and ensuring customer satisfaction. This role involves guiding customers through onboarding and adoption processes, conducting business reviews, and collaborating with internal teams to address customer needs and drive account growth. The CSM II also analyzes customer health metrics and provides insights to improve product strategy and customer outcomes.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of AvidXchange, Inc. as an employer.
What you need
- Excellent communication, interpersonal, and relationship-building skills
- Strong strategic thinking, problem-solving, and analytical skills
- Proficiency in CRM and customer success platforms (e.g., Gainsight)
- Experience managing multiple accounts and priorities in a fast-paced environment
- Minimum 3–5 years of experience in customer success, account management, or a related field
- Ability to influence internal teams and drive cross-functional alignment
What you get
- 18 days PTO
- 11 Holidays (8 company recognized & 3 floating holidays)
- 16 hours per year of paid Volunteer Time Off (VTO)
- Competitive Healthcare
- High Deductible Health Plan Option with $0 monthly premium for teammate-only coverage
- 100% AvidXchange paid Dental Base Plan Coverage
Worth weighing
- No salary listed
- Role involves managing multiple accounts which may require strong multitasking skills
- Fast-paced environment may not suit everyone
Summarised from AvidXchange, Inc.'s posting. Read the full original.
Listed by AvidXchange, Inc. on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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