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AvidXchange, Inc.

Customer Care Representative I

AvidXchange, Inc. · Charlotte, North Carolina, United States

Posted 20 days ago

or apply directly on AvidXchange, Inc.'s site. We never take the application ourselves.

Is this posting real?

This role has been open
20 days
AvidXchange, Inc.'s roles stay open a median of 36 days
Reposted
No
Salary listed
No
0% of AvidXchange, Inc.'s roles list one
Ghost-job risk at AvidXchange, Inc.
moderate
6 stale, 2 reposted of 22 open
Hiring momentum
37 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from AvidXchange, Inc.'s own greenhouse board since 2026-08-03. Full hiring picture for AvidXchange, Inc..

About this role

As a Customer Care Representative at AvidXchange, you will be responsible for addressing customer inquiries through phone, email, or chat, focusing on resolving issues to ensure customer satisfaction. The role involves troubleshooting problems, educating customers on best practices, and managing escalated situations while adhering to performance metrics.

Our read on this posting3.2out of 5
benefits
5/5
freshness
4/5
career value
3/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of AvidXchange, Inc. as an employer.

What you need

  • At least six (6) months of previous experience in a similar role or one (1) year customer service or contact center role
  • Ability to navigate through multi-systems at once, including computer skills and technical aptitude
  • Skilled at asking probing questions to gain understanding of customer needs
  • High tolerance for problem resolution and de-escalating customer escalations
  • Attention to detail
  • Ability to problem solve using existing processes and tools, and recognize when to ask for assistance from other internal team member

What you get

  • 18 days PTO
  • 11 Holidays (8 company recognized & 3 floating holidays)
  • 16 hours per year of paid Volunteer Time Off (VTO)
  • Competitive Healthcare
  • High Deductible Health Plan Option that has $0 monthly premium for teammate-only coverage
  • 100% AvidXchange paid Dental Base Plan Coverage

Worth weighing

  • Role involves handling low to medium level inquiries, which may limit exposure to more complex customer service challenges.
  • No specific mention of career advancement opportunities or skill development beyond the immediate role responsibilities.

Summarised from AvidXchange, Inc.'s posting. Read the full original.

Listed by AvidXchange, Inc. on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at AvidXchange, Inc.

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