Director, Implementation & Customer Success

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Implementation & Customer Success based in United States.

This is a senior leadership opportunity to own the customer journey from initial handoff through implementation, launch, stabilization, and long-term value realization. You’ll lead complex healthcare technology deployments while building trusted relationships with health system and operational leaders. The role combines disciplined program management with strategic customer advisory, requiring you to turn ambiguity into clear plans and measurable outcomes. You’ll coordinate teams across clinical operations, technology, EHR workflows, patient access, analytics, marketing, and governance. You’ll also build scalable playbooks, operating processes, and customer success frameworks that support growth without sacrificing flexibility. Your work will directly influence adoption, customer satisfaction, retention, expansion, and the effectiveness of virtual-first care delivery. This is an ideal role for a highly collaborative operator who thrives at the intersection of healthcare, technology, and customer partnership.