Senior Customer Success Manager (AMER)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Success Manager (AMER) based in United States.

This role is focused on turning platform adoption into measurable business and learning outcomes for a diverse portfolio of customers.
You will act as a consultative partner, combining deep learning and development expertise with strong platform knowledge and data-driven decision-making.
The position spans customer strategy, content curation, engagement, enablement, platform configuration, and impact measurement.
You will work directly with senior stakeholders to identify capability gaps, define success metrics, and design strategies that support organizational goals.
A hands-on approach is essential, with opportunities to build experiences, configure platforms, curate content, and help customers unlock new use cases.
You will collaborate closely with account, implementation, product, and content teams while bringing valuable customer insights back into the organization.
This is an opportunity to shape customer outcomes in a fast-moving learning technology environment where curiosity, initiative, and meaningful impact are highly valued.