Salesforce Support & Onboarding Lead

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Salesforce Support & Onboarding Lead based in United States.

This role combines hands-on Salesforce expertise, customer support leadership, and structured client onboarding.
You will serve as a senior escalation point for complex Salesforce issues while helping customers get the most from the platform.
You will own onboarding journeys from initial conversations through configuration, training, and go-live.
The role also gives you the opportunity to shape support processes, documentation, training resources, and team workflows.
You will work closely with customers and internal teams to identify recurring challenges, improve adoption, and strengthen retention.
As a hands-on leader, you will mentor team members while continuously improving how support and onboarding are delivered.
This is an ideal opportunity for someone who enjoys solving technical problems, teaching others, and turning recurring issues into better processes.