Sr. Customer Community Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Customer Community Specialist based in United States.

This senior role will shape the strategy, relaunch, growth, and continuous evolution of a customer community within a B2B SaaS environment.
You will establish the community as a central destination for trusted resources, peer learning, customer feedback, events, and ongoing engagement.
The position combines community strategy, content operations, digital customer success, analytics, and cross-functional program leadership.
You will work closely with Customer Success, Product, Marketing, Professional Services, Support, and Education teams to integrate the community throughout the customer journey.
Your work will help strengthen customer relationships, increase product adoption, encourage advocacy, and create scalable digital engagement programs.
You will own complex initiatives from research and platform configuration through launch, adoption, measurement, and continuous optimization.
This is an influential opportunity for a strategic and creative community professional who can turn customer insights into measurable programs and lasting business impact.