Customer Technical Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Technical Support Specialist based in the United States.

This is a fully remote, customer-focused technical support role within a healthcare SaaS environment.
You will serve as a trusted first point of contact for professionals using an Electronic Health Records (EHR) platform.
The role combines hands-on customer support with technical troubleshooting, data investigation, and SQL-based problem solving.
You will diagnose issues, investigate tickets, and collaborate closely with Development teams to resolve bugs and improve the product.
Your ability to translate technical concepts clearly will help customers overcome challenges and use the platform more effectively.
You will also contribute to documentation, training, reporting, and continuous improvements to the overall user experience.
This is an ideal opportunity for a resourceful problem solver who enjoys variety, customer interaction, and meaningful work in healthcare technology.