PitchMeAI Jobs
Versaterm

Director, Customer Success

Versaterm · Canada (Remote)

Posted about 3 months ago

or apply directly on Versaterm's site. We never take the application ourselves.

Is this posting real?

This role has been open
87 days
Versaterm's roles stay open a median of 87 days
Reposted
No
Salary listed
No
0% of Versaterm's roles list one
Ghost-job risk at Versaterm
high
32 stale, 12 reposted of 32 open
Hiring momentum
53 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-29

Measured from postings appearing on and disappearing from Versaterm's own greenhouse board since 2026-08-03. Full hiring picture for Versaterm.

About this role

The Director of Customer Success at Versaterm is responsible for leading the post-sale customer lifecycle, ensuring that customers achieve measurable value from their solutions. This role involves establishing engagement models, operationalizing customer success strategies, and collaborating with various departments to enhance the customer experience. The director will also oversee retention and renewal strategies, manage customer health metrics, and drive performance improvements across the customer success organization.

Our read on this posting2.2out of 5
benefits
1/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Versaterm as an employer.

What you need

  • Bachelor’s degree in Business Administration, Communications, or a related field
  • 10+ years of experience in Customer Success, Account Management, or related SaaS roles
  • 5+ years of experience leading teams and developing people leaders
  • Proven experience owning retention, renewals, and customer growth metrics at scale
  • Strong understanding of Customer Success operating models, including segmentation and scaled engagement strategies
  • Experience building and standardizing processes, playbooks, and performance frameworks

Nice to have

  • Experience in public sector, GovTech, or public safety SaaS environments

Worth weighing

  • No specific salary listed; compensation depends on various factors
  • Position requires a security clearance from the Government of Canada, which may impose additional verification requirements
  • The role is remote but candidates must be legally authorized to work in Canada

Summarised from Versaterm's posting. Read the full original.

Listed by Versaterm on their greenhouse job board, last confirmed open on 2026-10-29. PitchMeAI is not the employer.

More roles at Versaterm

All 32 open roles at Versaterm →