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Versaterm

Director, Customer Success

Versaterm · U.S. (Remote)

Posted about 3 months ago

or apply directly on Versaterm's site. We never take the application ourselves.

Is this posting real?

This role has been open
87 days
Versaterm's roles stay open a median of 87 days
Reposted
No
Salary listed
No
0% of Versaterm's roles list one
Ghost-job risk at Versaterm
high
32 stale, 12 reposted of 32 open
Hiring momentum
53 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-29

Measured from postings appearing on and disappearing from Versaterm's own greenhouse board since 2026-08-03. Full hiring picture for Versaterm.

About this role

The Director of Customer Success at Versaterm will lead the post-sale lifecycle for customers, ensuring they derive value from the company's SaaS solutions. This role involves developing strategies for customer engagement, retention, and renewals, while collaborating with various teams to enhance the customer experience. The director will also be responsible for establishing operational models, metrics, and processes to drive customer success across different account segments.

Our read on this posting2.2out of 5
benefits
1/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Versaterm as an employer.

What you need

  • Bachelor’s degree in Business Administration, Communications, or a related field.
  • 10+ years of experience in Customer Success, Account Management, or related SaaS roles.
  • 5+ years of experience leading teams and developing people leaders.
  • Proven experience owning retention, renewals, and customer growth metrics at scale.
  • Strong understanding of Customer Success operating models, including segmentation and scaled engagement strategies.
  • Experience building and standardizing processes, playbooks, and performance frameworks.

Nice to have

  • Experience in public sector, GovTech, or public safety SaaS environments preferred.

Worth weighing

  • No specific salary listed; compensation is dependent on various factors.
  • Position requires compliance with FBI's CJIS Security Policy, including a comprehensive background check.
  • The role is remote, but may involve unique challenges associated with public safety software.

Summarised from Versaterm's posting. Read the full original.

Listed by Versaterm on their greenhouse job board, last confirmed open on 2026-10-29. PitchMeAI is not the employer.

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