or apply directly on Versaterm's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 87 days Versaterm's roles stay open a median of 87 days
- Reposted
- No
- Salary listed
- No 0% of Versaterm's roles list one
- Ghost-job risk at Versaterm
- high 32 stale, 12 reposted of 32 open
- Hiring momentum
- 53 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-29
Measured from postings appearing on and disappearing from Versaterm's own greenhouse board since 2026-08-03. Full hiring picture for Versaterm.
About this role
The Director of Customer Success at Versaterm will lead the post-sale customer lifecycle, ensuring customers derive value from the company's SaaS solutions. This role involves developing strategies for customer engagement, retention, and renewal, while collaborating with various departments to enhance the customer experience. The Director will also be responsible for establishing processes, metrics, and performance management to drive customer success across different account segments.
- benefits
- 1/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Versaterm as an employer.
What you need
- Bachelor’s degree in Business Administration, Communications, or a related field
- 10+ years of experience in Customer Success, Account Management, or related SaaS roles
- 5+ years of experience leading teams and developing people leaders
- Proven experience owning retention, renewals, and customer growth metrics at scale
- Strong understanding of Customer Success operating models, including segmentation and scaled engagement strategies
- Experience building and standardizing processes, playbooks, and performance frameworks
Nice to have
- Experience in public sector, GovTech, or public safety SaaS environments
Worth weighing
- No specific salary listed, only that it will depend on various factors
- Position requires compliance with FBI's CJIS Security Policy and a comprehensive background check
- Potential for variable compensation such as incentive plans or performance bonuses
- Role involves significant cross-functional collaboration, which may require strong interpersonal skills
Summarised from Versaterm's posting. Read the full original.
Listed by Versaterm on their greenhouse job board, last confirmed open on 2026-10-29. PitchMeAI is not the employer.
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