or apply directly on Trustpilot 's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 22 days Trustpilot 's roles stay open a median of 34 days
- Reposted
- No
- Salary listed
- Yes 25% of Trustpilot 's roles list one
- Ghost-job risk at Trustpilot
- moderate 18 stale, 15 reposted of 53 open
- Hiring momentum
- 95 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Trustpilot 's own greenhouse board since 2026-08-03. Full hiring picture for Trustpilot .
About this role
As a Small Business Account Manager at Trustpilot, you will be responsible for managing and growing a portfolio of existing customers in the US market. Your day-to-day tasks will include driving renewals, expanding accounts through upselling and cross-selling, and collaborating with Customer Success Managers to ensure customer satisfaction and value realization. You will also maintain accurate account data in Salesforce and lead strategic conversations with clients.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Trustpilot as an employer.
What you need
- Experience in account management, renewals, or a similar customer-facing role within a SaaS or subscription-based company
- Strong understanding of retention, NRR, upsell, and cross-sell motions
- Solid commercial awareness linking product value to customer outcomes
- Skilled at managing a large portfolio and keeping accurate account data in CRM systems
- Excellent communication, stakeholder management, and negotiation skills
- Comfortable analyzing account performance data and forecasting renewals
Nice to have
- Good understanding of the digital advertising/search marketing industry
What you get
- Competitive base salary of $70,000-77,000 gross per year plus a competitive commission structure
- Flexible working options
- 20 vacation days + 2 personal days + 10 paid holidays per year
- Two paid volunteering days a year
- Rich learning and development opportunities through Trustpilot Academy and Blinkist
- Full health insurance
Worth weighing
- No specific details on the commission structure provided
- Base salary range does not include variable pay such as bonuses or commission
- Fast-moving environment may require adaptability and quick decision-making
Summarised from Trustpilot 's posting. Read the full original.
Listed by Trustpilot on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.