PitchMeAI Jobs
Trustpilot

Senior Customer Success Manager

Trustpilot · New York

Posted about 3 months ago · $95,000-108,000 · Previously reposted

or apply directly on Trustpilot 's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
Trustpilot 's roles stay open a median of 70 days
Reposted
Yes
taken down and listed again at least once
Salary listed
Yes
25% of Trustpilot 's roles list one
Ghost-job risk at Trustpilot
high
48 stale, 15 reposted of 53 open
Hiring momentum
95 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-22

Measured from postings appearing on and disappearing from Trustpilot 's own greenhouse board since 2026-08-03. Full hiring picture for Trustpilot .

About this role

As a Senior Customer Success Manager at Trustpilot, you will be the strategic value owner for a portfolio of high-value customers, ensuring they achieve maximum success with the platform. Your responsibilities include leading onboarding, driving product adoption, maintaining customer satisfaction, and managing retention efforts. You'll collaborate with various teams to resolve issues and gather customer feedback while maintaining detailed metrics and success plans in the CRM.

Our read on this posting4.0out of 5
benefits
5/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Trustpilot as an employer.

What you need

  • 5+ years of experience in Customer Success or Account Management managing Enterprise or Strategic customers in a SaaS or technology environment
  • Proven ability to drive product adoption, customer satisfaction (NPS), and retention results
  • Exceptional communication and relationship-building skills across multiple stakeholder levels, including C-suite
  • Comfortable working with large data sets to identify trends and risks
  • Highly organized with excellent follow-through and attention to detail
  • Collaborative team player who enjoys working with Account Managers, Product, and Marketing

Nice to have

  • A good understanding of the digital advertising/search marketing industry

What you get

  • A competitive base salary range from $95,000-108,000
  • A range of flexible working options
  • 20 vacation days + 2 personal days + 10 paid holidays
  • Two (paid) volunteering days a year
  • Rich learning and development opportunities through Trustpilot Academy and Blinkist
  • Full health insurance

Worth weighing

  • No specific mention of remote work options or hybrid work policy
  • Salary range provided does not include variable pay such as bonuses or commission
  • The role involves managing complex, multi-stakeholder environments which may require significant coordination efforts

Summarised from Trustpilot 's posting. Read the full original.

Listed by Trustpilot on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.

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