or apply directly on Trustpilot 's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 12 days Trustpilot 's roles stay open a median of 34 days
- Reposted
- No
- Salary listed
- Yes 25% of Trustpilot 's roles list one
- Ghost-job risk at Trustpilot
- moderate 18 stale, 15 reposted of 53 open
- Hiring momentum
- 95 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Trustpilot 's own greenhouse board since 2026-08-03. Full hiring picture for Trustpilot .
About this role
As a Customer Success Manager at Trustpilot, you will support a portfolio of customers to ensure successful onboarding, effective adoption of the platform, and measurable value realization. Your responsibilities include driving business adoption, maintaining customer health, addressing risks, and enhancing customer satisfaction through metrics like Net Promoter Score (NPS). You will collaborate with various teams to resolve customer issues and promote advocacy while following structured processes to achieve consistent outcomes.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Trustpilot as an employer.
What you need
- Prior experience in customer success, account management, or customer support roles in a SaaS or technology environment
- Proven ability to drive product adoption, customer satisfaction (NPS), and retention results
- Technically confident and able to guide customers through setup, usage, and best practices
- Strong communication and relationship-building skills across multiple stakeholder levels
- Comfortable working with data and insights to identify trends, risks, and opportunities
- Highly organized with excellent follow-through and attention to detail
Nice to have
- A good understanding of the digital advertising/search marketing industry
What you get
- A competitive base salary ranging from $65,000-77,000 gross per year plus a competitive commission structure
- A range of flexible working options
- 20 vacation days + 2 personal days + 10 paid holidays per year
- Two (paid) volunteering days a year
- Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
- Full health insurance
Worth weighing
- No specific details on the complexity of the customer portfolios you'll manage
- The role involves following defined playbooks, which may limit flexibility in approach
Summarised from Trustpilot 's posting. Read the full original.
Listed by Trustpilot on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.