or apply directly on Trustpilot 's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 33 days Trustpilot 's roles stay open a median of 34 days
- Reposted
- No
- Salary listed
- No 25% of Trustpilot 's roles list one
- Ghost-job risk at Trustpilot
- moderate 18 stale, 15 reposted of 53 open
- Hiring momentum
- 95 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Trustpilot 's own greenhouse board since 2026-08-03. Full hiring picture for Trustpilot .
About this role
As an Associate Customer Success Manager at Trustpilot, you will support small business customers in onboarding and effectively using the Trustpilot platform. Your responsibilities include driving customer adoption, maintaining high renewal rates, and ensuring customer satisfaction by acting as their primary contact for any issues. You will also collaborate with marketing and product teams to enhance customer experiences and outcomes.
- benefits
- 5/5
- freshness
- 3/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Trustpilot as an employer.
What you need
- Fluent in both German and English (spoken and written)
- 1-2 years of experience in a customer-facing environment
- Eager to work directly with customers
- Tech-savvy and able to learn new software quickly
- Analytical mindset with comfort in using data and metrics
- Highly organized and structured
Nice to have
- Basic understanding of the digital advertising or search marketing industry
What you get
- Competitive compensation package + bonus
- Company Pension Scheme with a 4% of gross salary employer contribution
- 20 days holiday with an additional 8 days after 6 months of continuous employment
- 2 paid volunteering days a year
- Rich learning and development opportunities through Trustpilot Academy and Blinkist
- Benefit-in-kind of 44€ a month for various purposes
Worth weighing
- No specific salary listed
- Role involves managing a high-volume portfolio of small businesses
- Experience in a fast-paced tech or SaaS environment is preferred but not mandatory
Summarised from Trustpilot 's posting. Read the full original.
Listed by Trustpilot on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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