PitchMeAI Jobs
Sprout General Referrals

Manager, Customer Success, Strategic

Sprout General Referrals · Remote US

Posted 5 days ago · $145,600.00 – $200,200.00

or apply directly on Sprout General Referrals's site. We never take the application ourselves.

Is this posting real?

This role has been open
5 days
Sprout General Referrals's roles stay open a median of 20 days
Reposted
No
Salary listed
Yes
66% of Sprout General Referrals's roles list one
Ghost-job risk at Sprout General Referrals
low
2 stale, 1 reposted of 32 open
Hiring momentum
38 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Sprout General Referrals's own greenhouse board since 2026-08-03. Full hiring picture for Sprout General Referrals.

About this role

As the Manager of Customer Success, Strategic at Sprout Social, you will lead a team of experienced Customer Success Managers, focusing on operational execution and driving retention and growth for a high-value portfolio. Your role involves coaching your team, establishing operational standards, engaging with customer executives, and incorporating AI tools into workflows to enhance productivity. You will also monitor performance metrics and collaborate cross-functionally to support customer needs.

Our read on this posting4.8out of 5
benefits
5/5
freshness
5/5
career value
4/5
role clarity
5/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Sprout General Referrals as an employer.

What you need

  • 6+ years in Customer Success or account management
  • 1+ years of experience leading client-facing teams
  • Proven success driving retention and growth targets
  • Exceptional communication and negotiation skills
  • Hands-on experience applying generative AI tools
  • Ability to travel for customer on-sites within the U.S. 4+ times per year

Nice to have

  • Experience in SaaS/subscription business models
  • Experience coaching CSMs on C-suite presentations
  • Previous experience in direct account management or sales roles

What you get

  • Comprehensive Health & Wellness insurance
  • Premium Mental Health Support
  • 401(k) plan with a 50% company match
  • 100% employer-paid Life and Disability insurance
  • Flexible Paid Time Off policy
  • Up to 16 weeks of paid parental leave

Worth weighing

  • No specific details on the company culture or team dynamics provided
  • Role involves significant responsibility with high-stakes customer relationships
  • Travel requirement may not suit all candidates

Summarised from Sprout General Referrals's posting. Read the full original.

Listed by Sprout General Referrals on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at Sprout General Referrals

All 32 open roles at Sprout General Referrals →