Customer Success Manager, Key Accounts
Sprout General Referrals · Remote US
Posted about a month ago · $92,000 - $115,000
or apply directly on Sprout General Referrals's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 30 days Sprout General Referrals's roles stay open a median of 20 days
- Reposted
- No
- Salary listed
- Yes 66% of Sprout General Referrals's roles list one
- Ghost-job risk at Sprout General Referrals
- low 2 stale, 1 reposted of 32 open
- Hiring momentum
- 38 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Sprout General Referrals's own greenhouse board since 2026-08-03. Full hiring picture for Sprout General Referrals.
About this role
As a Customer Success Manager for Key Accounts at Sprout Social, you will manage a portfolio of approximately 60 enterprise accounts, focusing on building relationships, driving product adoption, and expanding revenue. Your role involves collaborating with various stakeholders, leading strategic reviews, and utilizing data to demonstrate the value of Sprout's social media management platform. You will also proactively manage risks and ensure high customer satisfaction while meeting performance quotas.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Sprout General Referrals as an employer.
What you need
- 4-6+ years in Customer Success, Account Management, or Sales in B2B SaaS
- 2+ years managing an Enterprise book of business
- Demonstrated success retaining, renewing, and expanding Enterprise accounts
- Experience building relationships with senior decision-makers
- Familiarity with generative AI platforms and integrating them into daily operations
Nice to have
- Experience advising on social media strategy or tools
- Experience working with or managing agency partners
- Familiarity with G-Suite, Salesforce, Gainsight and Tableau
What you get
- Comprehensive Health & Wellness: Premium BCBSIL medical, dental, and vision insurance
- Premium Mental Health Support: Full access to Modern Health
- 401(k) plan with a 50% company match on contributions
- 100% employer-paid Life and Disability insurance
- Flexible Paid Time Off policy and additional Rest & Recharge days
- Up to 16 weeks of paid parental leave
Worth weighing
- Salary range provided is $92,000 - $115,000 OTE, with geographic pay zones affecting compensation
- Role involves significant relationship management and upselling, which may be challenging in a competitive landscape
- Use of generative AI tools may require adaptation for candidates unfamiliar with such technology
Summarised from Sprout General Referrals's posting. Read the full original.
Listed by Sprout General Referrals on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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