Customer Adoption Consultant
Sprout General Referrals · Remote US
Posted 27 days ago · $68,000 – $85,000
or apply directly on Sprout General Referrals's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 27 days Sprout General Referrals's roles stay open a median of 20 days
- Reposted
- No
- Salary listed
- Yes 66% of Sprout General Referrals's roles list one
- Ghost-job risk at Sprout General Referrals
- low 2 stale, 1 reposted of 32 open
- Hiring momentum
- 38 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Sprout General Referrals's own greenhouse board since 2026-08-03. Full hiring picture for Sprout General Referrals.
About this role
The Adoption Consultant at Sprout Social is responsible for enhancing customer satisfaction and retention by ensuring effective platform adoption across a large number of accounts. Daily tasks include leading training sessions, analyzing customer usage data, resolving inquiries, and collaborating with internal teams to improve processes. This role emphasizes operational efficiency and community support within the Customer Support team, allowing for professional growth and development in a tech environment.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Sprout General Referrals as an employer.
What you need
- 2+ years of customer success experience
- Strong problem-solving and team collaboration skills
- Agility and flexibility in a rapidly changing environment
Nice to have
- Familiarity with Sprout Social influencer marketing and influencer marketing strategy
- Experience with Gainsight or other CS management software
- Experience working within a one-to-many model of customer success
- Ability to work either PST or MST timezones
What you get
- Comprehensive Health & Wellness: Premium BCBSIL medical, dental, and vision insurance for you and your eligible dependents.
- Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources.
- Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions.
- Financial Security: 100% employer-paid Life and Disability insurance.
- Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days.
- Paid Parental Leave: Up to 16 weeks of paid leave for new parents.
Worth weighing
- No specific mention of required technical skills or tools beyond customer success experience.
- The role involves a group workload without individual assignments, which may not suit everyone.
- The timeline for growth and responsibilities may shift based on business needs, indicating potential variability in role expectations.
Summarised from Sprout General Referrals's posting. Read the full original.
Listed by Sprout General Referrals on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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