or apply directly on Sedna's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 0 days Sedna's roles stay open a median of 2 days
- Reposted
- No
- Salary listed
- No 0% of Sedna's roles list one
- Ghost-job risk at Sedna
- low 2 stale, 0 reposted of 15 open
- Hiring momentum
- 17 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-24
Measured from postings appearing on and disappearing from Sedna's own greenhouse board since 2026-08-03. Full hiring picture for Sedna.
About this role
As an Application Support Engineer (L2) at Sedna, you'll provide technical support to customers, handling both L1 and L2 issues related to the company's AI-powered platform. Your role involves troubleshooting complex API and integration problems, collaborating with Engineering and Product teams to resolve bugs, and contributing to process improvements and documentation. You'll also participate in an on-call rotation to ensure continuous support for customers across global locations.
- benefits
- 1/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Sedna as an employer.
What you need
- Bachelor's degree in Computer Science or a related technical field, or equivalent practical experience
- 2+ years of experience in a dedicated technical support role
- Experience in a SaaS environment, including cloud hosting and APIs
- Experience supporting maritime, shipping, commodities, or logistics customers
- Strong customer service and communication skills
- Ability to document findings and learn new tools and systems
Worth weighing
- Role involves both L1 and L2 support, which may vary daily
- On-call responsibilities for round-the-clock coverage
- Focus on customer service and communication skills is emphasized
Summarised from Sedna's posting. Read the full original.
Listed by Sedna on their greenhouse job board, last confirmed open on 2026-09-24. PitchMeAI is not the employer.
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