or apply directly on Koalafi's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 14 days Koalafi's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 88% of Koalafi's roles list one
- Ghost-job risk at Koalafi
- high 9 stale, 0 reposted of 16 open
- Hiring momentum
- 24 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Koalafi's own greenhouse board since 2026-08-03. Full hiring picture for Koalafi.
About this role
As a Business Operations Associate at Koalafi, you will provide exceptional customer service and operational support to a growing customer base through non-phone channels such as email and direct mail. Your responsibilities will include handling back-office tasks like posting payments, managing disputes, and ensuring compliance with regulatory processes, all while identifying opportunities for improvement in operations.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Koalafi as an employer.
What you need
- 2+ years of relevant experience in financial services, billing, or fraud investigations
- Excellent problem solving, math, computer, and keyboarding skills, including proficiency in Microsoft Suite
- Excellent verbal and written communication skills
- Attention to detail and excellent organizational skills
- Strong interpersonal and active listening skills
- Ability to work independently and efficiently, both in-person and on work from home days
Nice to have
- Bilingual (English/Spanish) preferred; additional languages a plus
What you get
- Comprehensive medical, dental, and vision coverage
- 20 PTO days + 11 paid holidays
- 401(k) retirement with company matching
- Student Loan & Tuition Reimbursement
- Commuter assistance
- Parental leave (maternal + paternal)
Worth weighing
- No salary listed beyond hourly rate of $24/hr
- Role involves routine or repetitive tasks
- Position requires adherence to highly-regulated processes
Summarised from Koalafi's posting. Read the full original.
Listed by Koalafi on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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