or apply directly on Koalafi's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 50 days Koalafi's roles stay open a median of 81 days
- Reposted
- No
- Salary listed
- No 88% of Koalafi's roles list one
- Ghost-job risk at Koalafi
- high 16 stale, 0 reposted of 16 open
- Hiring momentum
- 24 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-23
Measured from postings appearing on and disappearing from Koalafi's own greenhouse board since 2026-08-03. Full hiring picture for Koalafi.
About this role
As a Merchant Support Representative at Koalafi, you will provide exceptional support to a growing network of merchants by managing relationships and addressing inquiries related to lease or loan applications. Your role involves handling inbound and outbound communications, conducting back-office processes, and ensuring a high-quality experience for merchants. You will also be responsible for fostering ongoing relationships and adapting to new technologies as the company scales.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Koalafi as an employer.
What you need
- 1-2 years in a fully remote, customer service role
- Excellent verbal and written communication skills
- Experience proactively identifying trends in customer issues and surfacing to the right internal stakeholders
- Proficiency with the Microsoft Office Suite (Excel/Word)
- Experience using professional communication and collaboration tools such as Slack, Zoom, or similar platforms
- Experience working in a fast-paced, dynamic environment, with strong prioritization skills and ability to handle multiple responsibilities at once
What you get
- Comprehensive medical, dental, and vision coverage
- 20 PTO days + 11 paid holidays
- 401(k) retirement with company matching
- Student Loan & Tuition Reimbursement
- Commuter assistance
- Parental leave (maternal + paternal)
Worth weighing
- Hourly rate of $21/hr
- Position eligible for Operations bonus incentive
- Remote work requires a reliable internet connection and a quiet workspace
- Available to work nights and weekends
Summarised from Koalafi's posting. Read the full original.
Listed by Koalafi on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.
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