or apply directly on Elastic's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 28 days Elastic's roles stay open a median of 32 days
- Reposted
- No
- Salary listed
- No 0% of Elastic's roles list one
- Ghost-job risk at Elastic
- low 0 stale, 5 reposted of 372 open
- Hiring momentum
- 495 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Elastic's own greenhouse board since 2026-08-03. Full hiring picture for Elastic.
About this role
As a Senior Support Engineer at Elastic, you will be responsible for resolving technical customer issues, maintaining strong customer relationships, and ensuring support is delivered within contractual SLAs. You will work with a distributed team to improve support processes, contribute to documentation, and provide on-call support while developing expertise in key product features.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Elastic as an employer.
What you need
- 7+ years of experience in technical support, system administration or related customer-facing role
- A technical background in systems administration, Network Engineering, Software Engineering, etc
- Strong verbal and written communication skills in English
- A customer-oriented focus
- Good understanding of cloud-native and container-based technologies
- Cloud technologies such as AWS, GCP, Azure and frameworks such as Kubernetes and Docker
Nice to have
- Knowledge of databases or search software technologies
- Experience with SaaS and/or Distributed systems
- Collaboration with Developer teams on escalation issues
- Curiosity about Elastic products
- Networking
What you get
- Competitive pay based on the work you do here and not your previous salary
- Health coverage for you and your family in many locations
- Ability to craft your calendar with flexible locations and schedules for many roles
- Generous number of vacation days each year
- Increase your impact - We match up to $2000 for financial donations and service
- Up to 40 hours each year to use toward volunteer projects
Worth weighing
- The role involves weekend on-call support for the team rotation
- The position requires working across multicultural and geographically distributed teams
- The company emphasizes a strong culture of questioning and continuous improvement, which may not suit everyone
Summarised from Elastic's posting. Read the full original.
Listed by Elastic on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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