or apply directly on Elastic's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 75 days Elastic's roles stay open a median of 67 days
- Reposted
- No
- Salary listed
- No 0% of Elastic's roles list one
- Ghost-job risk at Elastic
- high 361 stale, 5 reposted of 372 open
- Hiring momentum
- 495 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-22
Measured from postings appearing on and disappearing from Elastic's own greenhouse board since 2026-08-03. Full hiring picture for Elastic.
About this role
The Customer Architect role at Elastic involves collaborating with customers to ensure successful adoption and utilization of Elastic solutions, particularly in Observability, Cybersecurity, and Enterprise Search. You will act as a Trusted Technical Advisor, defining technical success plans, facilitating customer onboarding, and driving the consumption of Elastic products. The position requires a proactive approach to eliminate technical frictions and enhance customer satisfaction, ultimately aiming to grow annual recurring revenue (ARR).
- benefits
- 4/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Elastic as an employer.
What you need
- Understanding of technology and hands-on experience in Observability, Cybersecurity, and Enterprise Search
- Strong technical background with experience in cloud-based software solutions
- Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field
- Fluency in German and English
- Excellent communication and presentation skills
- Strong social skills to establish relationships with customers and team members
Nice to have
- Previous experience with Elastic solutions or equivalent technologies
- Fluency in French
- Experience as a Solutions Architect, Technical Consultant, or Pre-sales Engineer
- Experience with Elastic solutions (Observability, Security, Enterprise Search) or the Elastic stack (Elasticsearch, Logstash, Kibana)
What you get
- Competitive pay based on the work you do
- Health coverage for you and your family in many locations
- Flexible locations and schedules for many roles
- Generous number of vacation days each year
- Financial donation matching up to $2000
- Up to 40 hours each year for volunteer projects
Worth weighing
- High percentage of onsite work with customers requires travel
- No specific salary figures mentioned
- Experience with Elastic solutions is not a prerequisite, but eagerness to adopt them is critical
Summarised from Elastic's posting. Read the full original.
Listed by Elastic on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.
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