or apply directly on Elastic's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 14 days Elastic's roles stay open a median of 32 days
- Reposted
- No
- Salary listed
- No 0% of Elastic's roles list one
- Ghost-job risk at Elastic
- low 0 stale, 5 reposted of 372 open
- Hiring momentum
- 495 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Elastic's own greenhouse board since 2026-08-03. Full hiring picture for Elastic.
About this role
The Customer Architect role at Elastic involves collaborating with customers to ensure successful adoption and utilization of Elastic's cloud-based solutions in Observability, Cybersecurity, and Enterprise Search. You will define technical success plans, provide ongoing technical support, and work closely with account teams to drive customer satisfaction and expansion of services. This position requires a proactive approach to eliminate technical frictions and enhance the customer experience, ultimately aiming to grow annual recurring revenue.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Elastic as an employer.
What you need
- Understanding of technology and hands-on experience in Observability, Cybersecurity, and Enterprise Search
- Strong technical background, preferably with experience in cloud-based software solutions
- Excellent communication and presentation skills
- Strong social skills to establish relationships with customers and team members
- Demonstrated problem-solving skills with a track record of delivering innovative solutions
- Ability to lead multiple projects simultaneously and meet deadlines
Nice to have
- Experience with one or more Elastic solutions (Observability, Security, Enterprise Search) or the Elastic stack (Elasticsearch, Logstash, Kibana)
What you get
- Competitive pay based on the work you do
- Health coverage for you and your family in many locations
- Flexible locations and schedules for many roles
- Generous number of vacation days each year
- Financial donations and service matching up to $2000
- Up to 40 hours each year for volunteer projects
Worth weighing
- High percentage of onsite work with customers may require travel
- No specific salary listed
- Previous experience with Elastic solutions is not a prerequisite, but eagerness to learn is critical
Summarised from Elastic's posting. Read the full original.
Listed by Elastic on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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