or apply directly on BillionToOne's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 88 days BillionToOne's roles stay open a median of 88 days
- Reposted
- No
- Salary listed
- No 62% of BillionToOne's roles list one
- Ghost-job risk at BillionToOne
- high 89 stale, 1 reposted of 89 open
- Hiring momentum
- 122 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-30
Measured from postings appearing on and disappearing from BillionToOne's own greenhouse board since 2026-08-03. Full hiring picture for BillionToOne.
About this role
As a Senior IT Desktop Support Technician at BillionToOne, you will provide advanced desktop support primarily for macOS and Google Workspace, as well as for lab environments focused on Windows systems. Your role will involve managing IT inventory, ensuring compliance with HIPAA standards, and optimizing IT support processes to enhance user experience. You will also collaborate on technology rollouts and maintain comprehensive IT documentation.
- benefits
- 5/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of BillionToOne as an employer.
What you need
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- 5+ years of experience in IT desktop support or a similar technical role
- Proven expertise in macOS and Google Workspace support within a professional environment
- Strong proficiency with Kandji, Microsoft Intune, and Jira Service Management (JSM)
- Solid understanding of biotech lab IT environments and associated systems
- Deep knowledge of HIPAA compliance and how to implement security best practices in IT operations
Nice to have
- Experience configuring and automating workflows in Jira Service Management
- Experience supporting CLIA-certified laboratory environments or other regulated scientific operations
- Ability to plan, test, execute, and document technical projects
- Experience working in biotech, healthcare, or regulated industries
- Familiarity with security frameworks, incident response, and best practices for protecting sensitive data
What you get
- Working alongside brilliant, kind, passionate and dedicated colleagues
- Open, transparent culture that includes weekly Town Hall meetings
- The ability to indirectly or directly change the lives of hundreds of thousand patients
- Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80%
- Extremely generous Family Bonding Leave for eligible employees (16 weeks, paid at 100%)
- Supplemental fertility benefits coverage
Worth weighing
- No specific mention of remote work options
- Fast-paced, dynamic environment may require adaptability
- Role involves compliance with HIPAA and security standards, which may add pressure
- The position requires collaboration across technical and non-technical teams, which may require strong interpersonal skills
Summarised from BillionToOne's posting. Read the full original.
Listed by BillionToOne on their greenhouse job board, last confirmed open on 2026-10-30. PitchMeAI is not the employer.
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