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BillionToOne

Client Services Associate I, Oncology

BillionToOne · Union City, CA

Posted about 3 months ago

or apply directly on BillionToOne's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
BillionToOne's roles stay open a median of 81 days
Reposted
No
Salary listed
No
62% of BillionToOne's roles list one
Ghost-job risk at BillionToOne
high
85 stale, 1 reposted of 89 open
Hiring momentum
122 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from BillionToOne's own greenhouse board since 2026-08-03. Full hiring picture for BillionToOne.

About this role

The Client Services Associate I, Oncology at BillionToOne is responsible for providing exceptional service and support to customers, including physicians and patients, regarding oncology tests. This role involves handling inquiries, maintaining documentation, collaborating with the laboratory, and participating in cross-functional projects to enhance customer service. The position requires strong communication skills and the ability to work in a fast-paced environment.

Our read on this posting2.8out of 5
benefits
5/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of BillionToOne as an employer.

What you need

  • 1+ years of prior client-facing experience
  • 4-year college degree (or equivalent in experience)
  • Outstanding verbal, written, and presentation skills
  • Advanced organizational skills
  • Ability to work in a very fast-paced, demanding environment
  • Ability to analyze complex situations independently and implement appropriate solutions

Nice to have

  • Proficiency or fluency in Spanish
  • Customer service experience in diagnostic laboratory setting
  • Experience with CRM tools (Salesforce, Zendesk, etc.)

What you get

  • Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80%
  • Extremely generous Family Bonding Leave for eligible employees (16 weeks, paid at 100%)
  • Supplemental fertility benefits coverage
  • Retirement savings program including a 4% Company match
  • Increase paid time off with increased tenure
  • Latest and greatest hardware (laptop, lab equipment, facilities)

Worth weighing

  • Full-time onsite position with specific working hours (Monday to Friday, 8:30 AM to 5:00 PM PT)
  • Role may involve high-pressure situations due to fast-paced environment
  • No mention of remote work options or flexible hours

Summarised from BillionToOne's posting. Read the full original.

Listed by BillionToOne on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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