or apply directly on BillionToOne's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 23 days BillionToOne's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 62% of BillionToOne's roles list one
- Ghost-job risk at BillionToOne
- high 67 stale, 1 reposted of 89 open
- Hiring momentum
- 122 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from BillionToOne's own greenhouse board since 2026-08-03. Full hiring picture for BillionToOne.
About this role
The Client Services Associate I, Prenatal role at BillionToOne involves providing exceptional service to customers, including physicians and patients, in the prenatal diagnostics sector. Daily tasks include engaging clients for information, managing case follow-ups, documenting communications, and collaborating with various internal teams to ensure accurate order processing. The position requires a proactive approach to problem-solving and a strong focus on customer experience.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of BillionToOne as an employer.
What you need
- Prior client-facing experience in customer service, inside sales, call center, or a similar role.
- 4-year college degree or equivalent experience.
- Experience working in a fast-paced, high-volume environment with outbound call responsibilities.
- Excellent verbal and written communication skills.
- Strong attention to detail and accurate documentation.
- Ability to learn quickly, navigate systems, and resolve issues independently.
Nice to have
- Experience with CRM tools such as Salesforce, Zendesk, or similar systems.
- Customer service experience in a diagnostic laboratory, healthcare, or medical office setting.
- Experience managing outbound call queues or scheduled follow-up cadences.
- Bilingual Spanish proficiency is a plus.
What you get
- Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment.
- Open, transparent culture that includes weekly Town Hall meetings.
- The ability to indirectly or directly change the lives of hundreds of thousands patients.
- Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80%.
- Extremely generous Family Bonding Leave for eligible employees (16 weeks, paid at 100%).
- Supplemental fertility benefits coverage.
Worth weighing
- Full-time onsite position may limit flexibility.
- Role requires managing a high volume of cases (40-60 per day) which could lead to a stressful work environment.
- No mention of remote work options or flexible hours beyond the specified schedule.
Summarised from BillionToOne's posting. Read the full original.
Listed by BillionToOne on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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