Director of Customer and Caregiver Advocacy

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Customer and Caregiver Advocacy based in United States.

The Director of Customer and Caregiver Advocacy will lead enterprise-wide efforts to strengthen the experience of customers, families, caregivers, and partners.
This highly visible leadership role will oversee complex complaints and escalations while ensuring concerns are addressed with empathy, urgency, consistency, and accountability.
You will transform customer and caregiver feedback into actionable insights that improve care delivery, service recovery, and operational performance.
Working across Operations, Clinical, Compliance, Human Resources, and senior leadership, you will identify root causes and drive sustainable improvements.
The role combines healthcare operations expertise, customer advocacy, compliance awareness, analytics, and strategic leadership.
You will establish scalable complaint-management processes, develop meaningful KPIs and reporting, and help reduce organizational and regulatory risk.
This is an opportunity to ensure every voice is heard while creating measurable improvements across a complex healthcare environment.