or apply directly on Trustpilot 's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 80 days Trustpilot 's roles stay open a median of 70 days
- Reposted
- No
- Salary listed
- No 25% of Trustpilot 's roles list one
- Ghost-job risk at Trustpilot
- high 48 stale, 15 reposted of 53 open
- Hiring momentum
- 95 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-22
Measured from postings appearing on and disappearing from Trustpilot 's own greenhouse board since 2026-08-03. Full hiring picture for Trustpilot .
About this role
As an Enterprise Customer Success Manager at Trustpilot, you will serve as a strategic partner for high-tier accounts in the Benelux market, focusing on customer onboarding, adoption, and long-term retention. Your role involves translating technical data into ROI narratives, maintaining customer health, and driving satisfaction through tailored success plans. You will also collaborate with various teams to ensure customer needs are met and contribute insights to the product roadmap.
- benefits
- 4/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Trustpilot as an employer.
What you need
- Fluent in Dutch/Flemish and proficient in English
- Strong experience in Customer Success or Account Management in a SaaS or technology environment
- Proven ability to drive product adoption, customer satisfaction (NPS), and retention results through strategic intervention
- Strong communication and relationship-building skills across multiple stakeholder levels
- Advanced proficiency in data interpretation; identifies and acts upon complex trends to secure portfolio health and growth
- Exceptional organization skills within high-volume settings
Nice to have
- Good understanding of the digital advertising/search marketing industry
- Solution-seeking mindset and high agency
- Genuine passion for helping customers succeed and seeing measurable business impact
- Collaborative team player who enjoys working with Account Managers, Product, and Marketing
What you get
- Competitive compensation package + bonus
- 20 holiday days plus 5 extra holiday days after one year of employment
- 2 (paid) volunteering days a year
- Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist
- Full access to Headspace, a mindfulness app-based service
- Commuter allowance
Worth weighing
- No salary listed
- Role involves high-stakes customer management and requires strong interpersonal skills
- Focus on driving customer success in a complex digital landscape may require adaptability and strategic thinking
Summarised from Trustpilot 's posting. Read the full original.
Listed by Trustpilot on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.
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