Customer Success Manager, Key Accounts (Remote Canada)
Sprout General Referrals · Remote Canada
Posted 22 days ago
or apply directly on Sprout General Referrals's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 22 days Sprout General Referrals's roles stay open a median of 20 days
- Reposted
- No
- Salary listed
- No 66% of Sprout General Referrals's roles list one
- Ghost-job risk at Sprout General Referrals
- low 2 stale, 1 reposted of 32 open
- Hiring momentum
- 38 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Sprout General Referrals's own greenhouse board since 2026-08-03. Full hiring picture for Sprout General Referrals.
About this role
As a Customer Success Manager for Key Accounts at Sprout Social, you will manage a portfolio of approximately 60 enterprise accounts, focusing on building relationships, driving product adoption, and increasing revenue. Your role involves collaborating with various stakeholders, conducting regular reviews, and utilizing data to demonstrate value to clients. You will also leverage generative AI tools to enhance efficiency in your daily tasks while ensuring customer satisfaction and retention.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Sprout General Referrals as an employer.
What you need
- 4-6+ years in Customer Success, Account Management, or Sales in B2B SaaS
- 2+ years managing an Enterprise book of business
- Demonstrated success retaining, renewing, and expanding Enterprise accounts
- Experience building relationships with senior decision-makers
- Familiarity with generative AI platforms and integrating them into daily operations
Nice to have
- Experience advising on social media strategy or tools
- Experience working with or managing agency partners
- Familiarity with G-Suite, Salesforce, Gainsight and Tableau
What you get
- 100% Employer-Paid Health Benefits
- Generous Paid Time Off: 25 days of vacation annually, plus 5 paid sick days
- Premium Mental Health Support
- Annual Lifestyle Stipend: A $950 CAD annual Lifestyle Spending Account
- Remote Work Support: A one-time $550 USD stipend and monthly $50 USD stipend for internet
- Personalized Financial Wellness access to financial experts
Worth weighing
- Candidates must be based in Alberta, British Columbia, or Ontario for this remote role.
- Salary range reflects expected earning potential but is dependent on geographic zone and experience.
- The role involves managing a significant number of accounts, which may require strong organizational skills.
Summarised from Sprout General Referrals's posting. Read the full original.
Listed by Sprout General Referrals on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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