Lease End CSR (Degree Required)

TEKsystems · Irving, TX

On site
Contract
$48,880 / year
Irving, TX

Job highlights

Handle customer calls on lease end options.
Verify lease returns and balloon payments.
Quote payoffs to customers and dealers.
Provide expert customer service support.
Bachelor's degree required for this role.

About the role

Lease End Customer Service Representative

TEKsystems is seeking a Lease End Customer Service Representative to handle incoming and outgoing calls, educating customers on lease end options and verifying final intentions. This role involves speaking with customers and dealers to confirm balloon and lease returns, quoting payoffs to various parties, and acting as a primary contact for customer and dealer inquiries. The position requires excellent problem-solving skills, attention to detail, and superior communication abilities, with prior experience in customer service and problem resolution highly valued. A Bachelor's degree is a mandatory requirement for this role.

Key Responsibilities:

Handle inbound and outbound customer calls regarding lease end options.
Verify customer intentions for lease returns and balloon payments.
Quote payoff amounts to customers, dealers, and insurance companies.
Serve as the main point of contact for customer and dealer questions.
Provide general customer service and support.

Qualifications:

Bachelor's degree required.
Proven experience in customer service and problem resolution.
Excellent communication, problem-solving, and attention-to-detail skills.
Ability to work effectively in an expert-level, contract-to-hire role.

Workplace and Compensation:

This is a Contract to Hire position.
Location: Onsite in Irving, TX.
Pay Rate: $18.50 - $23.50 per hour.
Benefits may include Medical, dental, vision, 401(k), Life Insurance, and more (eligibility requirements apply).

About TEKsystems:

TEKsystems is a leading provider of business and technology services, partnering with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services and Talent Services, TEKsystems works with progressive leaders to drive change. We are a team of 80,000 strong, committed to delivering business outcomes and making positive impacts.

Key skills/competency:

Customer Service
Lease End Options
Communication Skills
Problem Solving
Attention to Detail
Dealer Inquiries
Quote Payoffs
Customer Verification
General Customer Service
Bachelors Degree

Skills & topics

Customer Service Representative
Lease End
Customer Support
Automotive Finance
Call Center
Client Relations
Problem Resolution
Bachelors Degree
Contract to Hire
Irving TX

How to get hired

Tailor your resume: Highlight customer service, problem-solving, and communication skills relevant to lease end processes. Emphasize your Bachelor's degree.
Craft a strong cover letter: Express your enthusiasm for TEKsystems and clearly state how your expertise aligns with the Lease End CSR role.
Prepare for interviews: Be ready to discuss specific customer service scenarios, your problem-resolution strategies, and how you handle detailed inquiries.
Showcase attention to detail: During the interview process, demonstrate your meticulousness in handling complex information like payoffs and lease terms.
Research TEKsystems: Understand their role as a transformation partner and their industry leadership in technology services.

Technical preparation

Review common lease end processes.,Practice quoting payoff calculations.,Familiarize with CRM software basics.,Understand automotive financing terms.

Behavioral questions

Describe a difficult customer interaction.,How do you handle detailed inquiries?,Give an example of problem resolution.,How do you manage multiple tasks?

Frequently asked questions

What are the primary responsibilities of a Lease End CSR at TEKsystems?: The primary responsibilities include handling inbound and outbound calls to educate customers on lease end options, verifying final intentions, contacting dealers for balloon and lease returns, and quoting payoffs to customers, dealers, and insurance companies. You will also act as a contact for customer and dealer questions and provide general customer service.
What education is required for the Lease End CSR position at TEKsystems?: A Bachelor's degree is a mandatory requirement for this Lease End CSR position at TEKsystems. Ensure this is clearly stated on your resume.
What skills are most important for a Lease End CSR at TEKsystems?: The most important skills for this role include excellent communication skills, strong problem-solving abilities, and keen attention to detail. Experience with customer service and problem resolution is also highly valued.
Can you explain the 'Contract to Hire' aspect of this TEKsystems role?: A 'Contract to Hire' position means you will initially be employed on a contract basis. Based on performance and business needs, there is a potential for the role to become a permanent position within TEKsystems.
What is the work arrangement for the Lease End CSR job in Irving, TX?: This position is a fully onsite role, meaning you will be expected to work from the TEKsystems office located in Irving, TX.
What is the pay range for the Lease End CSR position at TEKsystems?: The hourly pay range for this position is between $18.50 and $23.50. Specific compensation will depend on your experience and qualifications.
What benefits are available for this temporary Lease End CSR role at TEKsystems?: If eligible, benefits for this temporary role may include Medical, dental, and vision insurance, Critical Illness, Accident, and Hospital coverage, a 401(k) Retirement Plan, Life Insurance, Short and long-term disability, a Health Spending Account, Transportation benefits, and an Employee Assistance Program.
How can I ensure my application stands out for the Lease End CSR role at TEKsystems?: To make your application stand out, ensure your resume clearly lists your Bachelor's degree and highlights your customer service, problem-solving, and communication skills. Quantify achievements where possible and tailor your resume to the specific requirements mentioned in the job description.

Similar roles

Open positions we recommend based on this role.

About the role

Lease End Customer Service Representative

Key Responsibilities:

Handle inbound and outbound customer calls regarding lease end options.
Verify customer intentions for lease returns and balloon payments.
Quote payoff amounts to customers, dealers, and insurance companies.
Serve as the main point of contact for customer and dealer questions.
Provide general customer service and support.

Qualifications:

Bachelor's degree required.
Proven experience in customer service and problem resolution.
Excellent communication, problem-solving, and attention-to-detail skills.
Ability to work effectively in an expert-level, contract-to-hire role.

Workplace and Compensation:

This is a Contract to Hire position.
Location: Onsite in Irving, TX.
Pay Rate: $18.50 - $23.50 per hour.
Benefits may include Medical, dental, vision, 401(k), Life Insurance, and more (eligibility requirements apply).

About TEKsystems:

Key skills/competency:

Customer Service
Lease End Options
Communication Skills
Problem Solving
Attention to Detail
Dealer Inquiries
Quote Payoffs
Customer Verification
General Customer Service
Bachelors Degree

How to get hired

Tailor your resume: Highlight customer service, problem-solving, and communication skills relevant to lease end processes. Emphasize your Bachelor's degree.
Craft a strong cover letter: Express your enthusiasm for TEKsystems and clearly state how your expertise aligns with the Lease End CSR role.
Prepare for interviews: Be ready to discuss specific customer service scenarios, your problem-resolution strategies, and how you handle detailed inquiries.
Showcase attention to detail: During the interview process, demonstrate your meticulousness in handling complex information like payoffs and lease terms.
Research TEKsystems: Understand their role as a transformation partner and their industry leadership in technology services.

Frequently asked questions

What are the primary responsibilities of a Lease End CSR at TEKsystems?

The primary responsibilities include handling inbound and outbound calls to educate customers on lease end options, verifying final intentions, contacting dealers for balloon and lease returns, and quoting payoffs to customers, dealers, and insurance companies. You will also act as a contact for customer and dealer questions and provide general customer service.

What education is required for the Lease End CSR position at TEKsystems?

A Bachelor's degree is a mandatory requirement for this Lease End CSR position at TEKsystems. Ensure this is clearly stated on your resume.

What skills are most important for a Lease End CSR at TEKsystems?

The most important skills for this role include excellent communication skills, strong problem-solving abilities, and keen attention to detail. Experience with customer service and problem resolution is also highly valued.

Can you explain the 'Contract to Hire' aspect of this TEKsystems role?

A 'Contract to Hire' position means you will initially be employed on a contract basis. Based on performance and business needs, there is a potential for the role to become a permanent position within TEKsystems.

What is the work arrangement for the Lease End CSR job in Irving, TX?

This position is a fully onsite role, meaning you will be expected to work from the TEKsystems office located in Irving, TX.

What is the pay range for the Lease End CSR position at TEKsystems?

The hourly pay range for this position is between $18.50 and $23.50. Specific compensation will depend on your experience and qualifications.

What benefits are available for this temporary Lease End CSR role at TEKsystems?

If eligible, benefits for this temporary role may include Medical, dental, and vision insurance, Critical Illness, Accident, and Hospital coverage, a 401(k) Retirement Plan, Life Insurance, Short and long-term disability, a Health Spending Account, Transportation benefits, and an Employee Assistance Program.

How can I ensure my application stands out for the Lease End CSR role at TEKsystems?

To make your application stand out, ensure your resume clearly lists your Bachelor's degree and highlights your customer service, problem-solving, and communication skills. Quantify achievements where possible and tailor your resume to the specific requirements mentioned in the job description.