What are the primary responsibilities of a Customer Care Representative at TEKsystems?

As a Customer Care Representative at TEKsystems, you will be responsible for handling inbound customer calls, investigating and resolving issues, providing accurate and efficient responses, and building positive customer relationships. You may also assist with training, billing issues, and escalations.

What is the work arrangement for the Customer Care Representative position in Brockton, MA?

This position is designated as fully onsite in Brockton, MA. While the description mentions a hybrid model with 2 days remote, the 'Workplace Type' section explicitly states it's a fully onsite position. It's advisable to clarify this during the application process.

What is the pay range for the Customer Care Representative role at TEKsystems?

The pay range for this Customer Care Representative position is $23.00 per hour.

What benefits are available for this temporary role at TEKsystems?

If eligible, temporary employees may have access to benefits such as Medical, Dental & Vision, Critical Illness, Accident, and Hospital insurance, a 401(k) Retirement Plan, Life Insurance, Short and Long-Term Disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, and Time Off/Leave.

How does TEKsystems use Artificial Intelligence (AI) in its hiring process for the Customer Care Representative role?

TEKsystems may use AI to assist in sourcing, screening, and evaluating candidates for the Customer Care Representative position. AI tools can help assess applications and qualifications, but the final hiring decisions are made by the human hiring team.

What skills are essential for a Customer Care Representative at TEKsystems?

Essential skills for this role include excellent customer service, strong communication (both listening and speaking), problem-solving abilities, empathy, reliability, accuracy, and the capacity to learn and utilize job-specific software.

What is the application deadline for the Customer Care Representative position?

The application deadline for this Customer Care Representative position is anticipated to be June 12, 2026.

What is TEKsystems' approach to equal opportunity employment for the Customer Care Representative role?

TEKsystems is an equal opportunity employer and considers all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or genetic information.

Corporate CSR

TEKsystems · Brockton, MA

On site
Contract
$47,840 / year
Brockton, MA

Job highlights

Handle inbound customer calls and inquiries.
Provide efficient and accurate customer solutions.
Build rapport and lasting customer relationships.
Utilize various job-specific software and tools.
Meet and exceed customer service metrics.

About the role

Customer Care Representative

The Customer Care Representative provides outstanding service to our customers by responding to a high level of inbound customer calls, inquiries and requests which may require research and investigation to reach resolution. The incumbent actively engages customers to ensure complete understanding of the issues and provide accurate and efficient responses in a prompt, respectful and courteous manner. Assists with training, works with Client Service Manager on billing issues, takes on additional responsibilities and asks for additional projects, reviews daily work order reports of others, handles escalations and knows who and when will need to know of the issues, supervises the team when needed. Is extremely reliable and accurate.

This role is hybrid and offers 2 days remote weekly.

Answers or places calls to customers to learn about and/or address their needs, concerns, or other issues with products or services.
Responds efficiently and accurately to customers, explaining possible solutions, and ensuring our customers feel supported and valued.
Engages in active listening with customers, confirming or clarifying information and diffusing escalated situations, as needed.
Builds instant rapport with customers and lasting relationships with other call center team members based on trust and reliability.
Utilizes job-specific software, databases, scripts, and tools appropriately when addressing a variety of different topics presented by customers.
Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service.
Engages with customers to assess needs and makes sales recommendations for products or services that may better suit identified customer needs.
Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Job Type & Location

This is a Contract to Hire position based out of Brockton, MA.

Pay And Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Brockton,MA.

Application Deadline

This position is anticipated to close on Jun 12, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Key skills/competency

Customer Service
Communication Skills
Problem-Solving
Active Listening
Empathy
Adaptability
Time Management
Conflict Resolution
Sales Acumen
Reliability

Skills & topics

Customer Service Representative
Customer Care
Client Service
Call Center
Customer Support
Communication
Problem Solving
Inbound Calls
TEKsystems
Brockton MA

How to get hired

Tailor your resume: Highlight customer service, communication, and problem-solving skills relevant to the Customer Care Representative role at TEKsystems.
Craft a compelling cover letter: Express your enthusiasm for TEKsystems and clearly state why you are a strong fit for this position.
Prepare for interviews: Be ready to discuss your experience with customer interactions, conflict resolution, and your ability to learn new systems.
Demonstrate reliability: Emphasize your dependability and accuracy in previous roles, as these are key requirements for this position.
Research TEKsystems: Understand their mission and values to align your answers with the company culture during the interview process.

Technical preparation

Practice using CRM software.,Familiarize with common customer service tools.,Review troubleshooting methodologies.,Understand database navigation basics.

Behavioral questions

Describe a difficult customer interaction.,How do you handle pressure?,Give an example of problem-solving.,How do you build customer rapport?

Frequently asked questions

What are the primary responsibilities of a Customer Care Representative at TEKsystems?: As a Customer Care Representative at TEKsystems, you will be responsible for handling inbound customer calls, investigating and resolving issues, providing accurate and efficient responses, and building positive customer relationships. You may also assist with training, billing issues, and escalations.
What is the work arrangement for the Customer Care Representative position in Brockton, MA?: This position is designated as fully onsite in Brockton, MA. While the description mentions a hybrid model with 2 days remote, the 'Workplace Type' section explicitly states it's a fully onsite position. It's advisable to clarify this during the application process.
What is the pay range for the Customer Care Representative role at TEKsystems?: The pay range for this Customer Care Representative position is $23.00 per hour.
What benefits are available for this temporary role at TEKsystems?: If eligible, temporary employees may have access to benefits such as Medical, Dental & Vision, Critical Illness, Accident, and Hospital insurance, a 401(k) Retirement Plan, Life Insurance, Short and Long-Term Disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, and Time Off/Leave.
How does TEKsystems use Artificial Intelligence (AI) in its hiring process for the Customer Care Representative role?: TEKsystems may use AI to assist in sourcing, screening, and evaluating candidates for the Customer Care Representative position. AI tools can help assess applications and qualifications, but the final hiring decisions are made by the human hiring team.
What skills are essential for a Customer Care Representative at TEKsystems?: Essential skills for this role include excellent customer service, strong communication (both listening and speaking), problem-solving abilities, empathy, reliability, accuracy, and the capacity to learn and utilize job-specific software.
What is the application deadline for the Customer Care Representative position?: The application deadline for this Customer Care Representative position is anticipated to be June 12, 2026.
What is TEKsystems' approach to equal opportunity employment for the Customer Care Representative role?

Similar roles

Open positions we recommend based on this role.