Healthcare Customer Service Representative
TEKsystems · Glendale, CA
- On site
- Full-time
- $47,840 / year
- Glendale, CA
Job highlights
- Manage patient communications and education.
- Provide enrollment and benefits assistance.
- Handle inbound and outbound calls daily.
- Requires 2 years healthcare experience.
- Bilingual Spanish is essential.
About the role
Healthcare Customer Service Representative
TEKsystems is seeking a dedicated Healthcare Customer Service Representative to join their team in Glendale, CA. This role involves managing patient communications, providing enrollment assistance, and handling a high volume of calls to ensure smooth transitions for patients within the healthcare system.
Responsibilities:
- Manage communications and patient education regarding ER visits, inpatient hospital resources, and Early Bird Alert portals.
- Provide marketing and enrollment assistance, working closely with brokers and benefits specialists.
- Handle inbound and outbound calls, ensuring smooth transitions for patients between medical settings.
Qualifications:
- Minimum of 2 years of experience in a healthcare environment (e.g., prior authorization, insurance verification, benefit verification).
- Must be bilingual in Spanish.
Job Type & Location:
This is a contract position based in Glendale, CA.
Pay And Benefits:
The pay rate is $21.00/hr, increasing to $23/HR starting July 1st. Eligible benefits include medical, dental, vision, critical illness, accident, hospital, 401(k) retirement plan, life insurance, short/long-term disability, health spending account, transportation benefits, employee assistance program, and time off/leave.
Workplace Type:
This is a fully onsite position in Glendale, CA.
About TEKsystems:
TEKsystems is a leading provider of business and technology services, partnering with clients to activate ideas and solutions. With 80,000 employees and over 6,000 clients, including 80% of the Fortune 500, TEKsystems is an industry leader in Full-Stack Technology Services, Talent Services, and real-world application.
Key skills/competency:
- Healthcare Customer Service
- Patient Education
- Bilingual Spanish
- Call Handling
- Enrollment Assistance
- Benefits Verification
- Insurance Verification
- Medical Settings Transition
- Healthcare Environment Experience
- Customer Communication
Skills & topics
- Healthcare Customer Service
- Customer Service Representative
- Patient Education
- Bilingual Spanish
- Healthcare
- Call Center
- Customer Support
- Medical Office
- Insurance Verification
- TEKsystems
How to get hired
- Tailor your resume: Highlight 2+ years of healthcare experience and Spanish fluency.
- Emphasize relevant skills: Showcase patient communication, enrollment, and verification experience.
- Prepare for onsite interview: Discuss how you ensure smooth patient transitions.
- Demonstrate bilingualism: Be ready to converse in Spanish during the interview.
- Showcase your fit: Align your answers with TEKsystems' focus on client solutions.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the pay rate for the Healthcare Customer Service Representative role at TEKsystems in Glendale, CA?
- The current pay rate is $21.00/hr, with an increase to $23/HR scheduled for July 1st. This is a contract position.
- Is the Healthcare Customer Service Representative position at TEKsystems remote or onsite?
- This is a fully onsite position located in Glendale, CA. Candidates must be able to work from the office.
- What are the key qualifications for the Healthcare Customer Service Representative job?
- The key qualifications include at least 2 years of experience in a healthcare environment (such as prior authorization or insurance verification) and being bilingual in Spanish.
- What kind of benefits are offered for this temporary role at TEKsystems?
- Eligible benefits for this temporary role may include medical, dental, vision, 401(k) plan, life insurance, disability, and more, subject to eligibility requirements and plan terms.
- How does TEKsystems use AI in their hiring process for the Healthcare Customer Service Representative role?
- TEKsystems may use AI to assist with sourcing, screening, and evaluating candidates for this role. AI tools can help assess applications and qualifications, but final hiring decisions are made by the human hiring team.
- What is the application deadline for the Healthcare Customer Service Representative position?
- The application deadline for this position is anticipated to be June 19, 2026.
- What specific tasks will a Healthcare Customer Service Representative perform at TEKsystems?
- The representative will manage patient communications and education, assist with marketing and enrollment, and handle inbound/outbound calls to facilitate patient transitions between medical settings.
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