Executive Liaison

TEKsystems · Warren, MI

On site
Full-time
$56,000 / year
Warren, MI

Job highlights

Resolve escalated customer issues post-purchase.
Communicate with customers via phone, email, text.
Utilize de-escalation and problem-solving skills.
Collaborate internally for effective solutions.
Maintain accurate CRM documentation.

About the role

Executive Customer Relations Specialist (Onsite – Warren, MI)

Overview

We are seeking highly motivated Executive Customer Relations Specialists to join a dedicated team supporting escalated customer concerns post-purchase. In this role, you will work directly with customers experiencing complex issues that require advanced problem-solving, empathy, and high-level service.

You’ll be responsible for evaluating each situation, determining urgency, and selecting the most effective communication method (phone, email, or text) to drive resolution. This position plays a critical role in protecting customer satisfaction, strengthening brand loyalty, and preventing potential escalations.

📍 Location: Warren, MI (Fully Onsite)
Schedule: 8-5 or 9-6 M-F

Key Responsibilities

Manage and resolve escalated customer concerns beyond standard support channels
Assess customer situations to determine urgency, impact, and next steps
Communicate with customers via phone, email, and messaging to provide timely resolutions
Utilize strong de-escalation techniques to restore customer confidence
Collaborate internally to identify solutions that align with customer needs and business goals
Focus on proactive problem-solving to prevent further escalation and improve outcomes
Maintain accurate documentation within CRM systems

Required Qualifications

Strong critical thinking and problem-solving skills
Proven customer service experience, preferably in call center or support environments
Excellent written and verbal communication skills
Ability to demonstrate empathy, professionalism, and customer-first mindset
Skilled in conflict resolution and de-escalation techniques
Strong organizational skills with the ability to multitask in a fast-paced environment
Experience working with CRM systems (e.g., Salesforce or similar)
Comfortable navigating multiple systems, browsers, and platforms
Self-driven with the ability to work independently and collaboratively

Preferred Qualifications

Bachelor’s degree or equivalent work experience
Experience supporting customers across multiple channels (phone, chat, email, in-person)
Experience in high level complex customer service, white glove retail, or account management or sales
Interest in the automotive industry and awareness of current trends
Familiarity with social media and digital communication tools

Top Skills For Success

Customer Service Excellence
Call Center Experience
Technical Support & Troubleshooting
Advanced Communication & De-escalation

Job Type & Location

This is a Permanent position based out of Warren, MI.

Pay And Benefits

The pay range for this position is $25.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Warren,MI.

Application Deadline

This position is anticipated to close on Jun 12, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Key skills/competency

Customer Service
Problem-Solving
Communication
De-escalation
CRM Systems
Conflict Resolution
Customer Satisfaction
Brand Loyalty
Critical Thinking
Professionalism

Skills & topics

Customer Service
Call Center
Customer Relations
De-escalation
Problem-Solving
CRM
Support Specialist
Warren, MI
TEKsystems
Executive Liaison

How to get hired

Tailor your resume: Highlight customer service, problem-solving, and de-escalation skills with specific examples.
Emphasize CRM experience: Detail your proficiency with Salesforce or similar systems, showcasing your ability to manage data.
Showcase communication skills: Provide examples of your excellent written and verbal communication in challenging situations.
Prepare for STAR method: Be ready to discuss past experiences using the STAR method, focusing on conflict resolution and customer satisfaction.
Research TEKsystems: Understand their values and commitment to partnership to align your responses with company culture.

Technical preparation

Practice CRM system navigation and data entry.,Review common customer service software platforms.,Understand multi-channel communication tools.,Prepare for system troubleshooting scenarios.

Behavioral questions

Describe a time you handled a difficult customer.,How do you prioritize urgent customer issues?,Share an example of successful de-escalation.,How do you collaborate to find solutions?

Frequently asked questions

What are the typical working hours for an Executive Customer Relations Specialist at TEKsystems in Warren, MI?: The typical working hours for an Executive Customer Relations Specialist at TEKsystems in Warren, MI are either 8 AM to 5 PM or 9 AM to 6 PM, Monday through Friday. This is a fully onsite position.
What is the salary range for the Executive Customer Relations Specialist role at TEKsystems?: The salary range for the Executive Customer Relations Specialist position at TEKsystems is between $25.00 and $28.00 per hour.
Does TEKsystems offer benefits for this Executive Customer Relations Specialist role?: Yes, eligible employees may receive benefits such as medical, dental, vision, critical illness, accident, hospital coverage, a 401(k) retirement plan, life insurance, short and long-term disability, HSA, transportation benefits, Employee Assistance Program, and time off/leave.
What are the primary responsibilities of an Executive Customer Relations Specialist at TEKsystems?: The primary responsibilities include managing and resolving escalated customer concerns, assessing situations for urgency, communicating with customers through various channels, using de-escalation techniques, collaborating internally for solutions, and maintaining CRM documentation.
What specific qualifications are required for the Executive Customer Relations Specialist position?: Required qualifications include strong critical thinking and problem-solving skills, proven customer service experience (preferably in call center or support), excellent communication skills, empathy, professionalism, conflict resolution/de-escalation skills, organizational skills, CRM experience, and comfort navigating multiple systems.
Is the Executive Customer Relations Specialist role at TEKsystems remote or onsite?: This is a fully onsite position located in Warren, MI.
What is the application deadline for the Executive Customer Relations Specialist role?: The application deadline for this position is anticipated to be June 12, 2026.
What kind of experience is preferred for the Executive Customer Relations Specialist role at TEKsystems?: Preferred experience includes a Bachelor's degree or equivalent, multi-channel customer support, high-level complex customer service, white glove retail, account management, sales, interest in the automotive industry, and familiarity with social media tools.
How does TEKsystems use AI in its hiring process for the Executive Customer Relations Specialist role?: TEKsystems may use AI to assist with sourcing, screening, and evaluating candidates for this role. While AI helps assess applications, final hiring decisions are made by the human hiring team.

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About the role

Executive Customer Relations Specialist (Onsite – Warren, MI)

Overview

📍 Location: Warren, MI (Fully Onsite)
Schedule: 8-5 or 9-6 M-F

Key Responsibilities

Manage and resolve escalated customer concerns beyond standard support channels
Assess customer situations to determine urgency, impact, and next steps
Communicate with customers via phone, email, and messaging to provide timely resolutions
Utilize strong de-escalation techniques to restore customer confidence
Collaborate internally to identify solutions that align with customer needs and business goals
Focus on proactive problem-solving to prevent further escalation and improve outcomes
Maintain accurate documentation within CRM systems

Required Qualifications

Strong critical thinking and problem-solving skills
Proven customer service experience, preferably in call center or support environments
Excellent written and verbal communication skills
Ability to demonstrate empathy, professionalism, and customer-first mindset
Skilled in conflict resolution and de-escalation techniques
Strong organizational skills with the ability to multitask in a fast-paced environment
Experience working with CRM systems (e.g., Salesforce or similar)
Comfortable navigating multiple systems, browsers, and platforms
Self-driven with the ability to work independently and collaboratively

Preferred Qualifications

Bachelor’s degree or equivalent work experience
Experience supporting customers across multiple channels (phone, chat, email, in-person)
Experience in high level complex customer service, white glove retail, or account management or sales
Interest in the automotive industry and awareness of current trends
Familiarity with social media and digital communication tools

Top Skills For Success

Customer Service Excellence
Call Center Experience
Technical Support & Troubleshooting
Advanced Communication & De-escalation

Job Type & Location

This is a Permanent position based out of Warren, MI.

Pay And Benefits

The pay range for this position is $25.00 - $28.00/hr.

Workplace Type

This is a fully onsite position in Warren,MI.

Application Deadline

This position is anticipated to close on Jun 12, 2026.

About TEKsystems

About TEKsystems And TEKsystems Global Services

Key skills/competency

Customer Service
Problem-Solving
Communication
De-escalation
CRM Systems
Conflict Resolution
Customer Satisfaction
Brand Loyalty
Critical Thinking
Professionalism

How to get hired

Tailor your resume: Highlight customer service, problem-solving, and de-escalation skills with specific examples.
Emphasize CRM experience: Detail your proficiency with Salesforce or similar systems, showcasing your ability to manage data.
Showcase communication skills: Provide examples of your excellent written and verbal communication in challenging situations.
Prepare for STAR method: Be ready to discuss past experiences using the STAR method, focusing on conflict resolution and customer satisfaction.
Research TEKsystems: Understand their values and commitment to partnership to align your responses with company culture.

Frequently asked questions

What are the typical working hours for an Executive Customer Relations Specialist at TEKsystems in Warren, MI?

The typical working hours for an Executive Customer Relations Specialist at TEKsystems in Warren, MI are either 8 AM to 5 PM or 9 AM to 6 PM, Monday through Friday. This is a fully onsite position.

What is the salary range for the Executive Customer Relations Specialist role at TEKsystems?

The salary range for the Executive Customer Relations Specialist position at TEKsystems is between $25.00 and $28.00 per hour.

Does TEKsystems offer benefits for this Executive Customer Relations Specialist role?

Yes, eligible employees may receive benefits such as medical, dental, vision, critical illness, accident, hospital coverage, a 401(k) retirement plan, life insurance, short and long-term disability, HSA, transportation benefits, Employee Assistance Program, and time off/leave.

What are the primary responsibilities of an Executive Customer Relations Specialist at TEKsystems?

The primary responsibilities include managing and resolving escalated customer concerns, assessing situations for urgency, communicating with customers through various channels, using de-escalation techniques, collaborating internally for solutions, and maintaining CRM documentation.

What specific qualifications are required for the Executive Customer Relations Specialist position?

Required qualifications include strong critical thinking and problem-solving skills, proven customer service experience (preferably in call center or support), excellent communication skills, empathy, professionalism, conflict resolution/de-escalation skills, organizational skills, CRM experience, and comfort navigating multiple systems.

Is the Executive Customer Relations Specialist role at TEKsystems remote or onsite?

This is a fully onsite position located in Warren, MI.

What is the application deadline for the Executive Customer Relations Specialist role?

The application deadline for this position is anticipated to be June 12, 2026.

What kind of experience is preferred for the Executive Customer Relations Specialist role at TEKsystems?

Preferred experience includes a Bachelor's degree or equivalent, multi-channel customer support, high-level complex customer service, white glove retail, account management, sales, interest in the automotive industry, and familiarity with social media tools.

How does TEKsystems use AI in its hiring process for the Executive Customer Relations Specialist role?

TEKsystems may use AI to assist with sourcing, screening, and evaluating candidates for this role. While AI helps assess applications, final hiring decisions are made by the human hiring team.