Customer Service Representative - Support Specialist - Hybrid
TEKsystems · Tempe, AZ
- On site
- Contract
- $45,760 / year
- Tempe, AZ
Job highlights
- Solve client challenges and resolve issues.
- Train users on company technology.
- Work in a metrics-driven call center.
- Build rapport and establish client trust.
- Deliver excellent customer satisfaction.
About the role
Job Description
In this role, you will serve as a front-line Support Specialist for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on company technology, and more. You carry the weight of the company's service reputation and client satisfaction in your hands.
The nature of what you do every day will not change -- your #1 goal is to help business clients who have between 50 - 999 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!
To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
Top Skills Details
- Customer service
- Communication and writing skills
- Troubleshooting
- Typing
- Technical skills
Additional Information
- This is a Monday through Friday, day shift job.
- This is a hybrid schedule job, offering 1 day per week as a work-from-home day (after training).
Job Type & Location
This is a Contract to Hire position based out of Tempe, AZ.
Pay And Benefits
The pay range for this position is $22.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Tempe, AZ.
Application Deadline
This position is anticipated to close on Jun 19, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Key skills/competency
- Customer Service Representative
- Support Specialist
- Client Relations
- Issue Resolution
- Technical Support
- Customer Satisfaction
- Communication Skills
- Troubleshooting
- Call Center Operations
- Metrics-Driven Environment
Skills & topics
- Customer Service Representative
- Support Specialist
- Call Center
- Client Support
- Technical Support
- Troubleshooting
- Customer Satisfaction
- Hybrid Work
- Contract to Hire
- TEKsystems
How to get hired
- Tailor your resume: Highlight customer service, communication, and technical troubleshooting skills.
- Craft a strong cover letter: Emphasize your client-facing experience and problem-solving abilities.
- Prepare for the interview: Practice answering behavioral questions about handling difficult clients.
- Showcase technical aptitude: Be ready to discuss your comfort with technology and learning new systems.
- Understand TEKsystems: Research their values and client-focused approach to demonstrate fit.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the typical work hours for a Customer Service Representative Support Specialist at TEKsystems?
- This is a Monday through Friday, day shift position. The specific hours will be structured within a typical business day, suitable for a metrics-driven call center environment.
- What is the work arrangement for this Customer Service Representative Support Specialist role?
- This is a hybrid position. After completing training, you will have one work-from-home day per week, with the remainder of the week on-site in Tempe, AZ.
- What kind of clients will I be supporting as a Support Specialist at TEKsystems?
- You will be assisting business clients who have between 50 to 999 employees. Your role is crucial in ensuring their satisfaction with TEKsystems' technology and services.
- What are the main responsibilities of a Support Specialist at TEKsystems?
- Your primary responsibilities include resolving client issues, answering questions, assisting clients, and training their users on company technology. You will be the front line for client support and satisfaction.
- What skills are most important for a Customer Service Representative Support Specialist at TEKsystems?
- Key skills include strong customer service, clear communication and writing abilities, effective troubleshooting, proficient typing, and general technical aptitude. The ability to build rapport and maintain professionalism is also vital.
- How does TEKsystems support its Support Specialists?
- TEKsystems provides top-ranked training to help you succeed. They also foster an inclusive environment with opportunities for career growth and building lasting friendships.
- What is the compensation for the Customer Service Representative Support Specialist role?
- The pay range for this position is $22.00 per hour. This is a contract-to-hire role.
- What benefits are offered for this temporary contract role at TEKsystems?
- If eligible, benefits may include medical, dental, vision, critical illness, accident, hospital, 401(k) plan, life insurance, short and long-term disability, HSA, transportation benefits, employee assistance program, and time off/leave.
- What is TEKsystems' stance on AI in the hiring process for this Support Specialist role?
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