or apply directly on Twin Health's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 8 days Twin Health's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- Yes 73% of Twin Health's roles list one
- Ghost-job risk at Twin Health
- high 19 stale, 2 reposted of 37 open
- Hiring momentum
- 58 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Twin Health's own greenhouse board since 2026-08-03. Full hiring picture for Twin Health.
About this role
The Member Services Lead at Twin Health is responsible for leading a team of Member Service Representatives in a contact center environment, ensuring exceptional member experiences throughout their journey. This role involves coaching and developing team members, managing daily operations, and maintaining quality standards while addressing member needs efficiently. The position also requires data-driven decision-making and collaboration with other departments to improve service delivery.
- benefits
- 4/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Twin Health as an employer.
What you need
- 2 or more years leading a frontline team in a contact center, member services, or customer support environment
- Hands-on experience running 1:1s, call audits, QA, and calibrations
- Comfort making decisions from data
- Experience with Salesforce, Zendesk, and Talkdesk or comparable platforms
- Strong written and verbal communication skills
- Sound judgment under pressure in a fast-moving environment
Nice to have
- Healthcare experience
- Bilingual (Spanish speaking) strongly preferred
- Passion for Twin’s purpose to transform lives
What you get
- Compensation range of $72,000 - $85,000 annually
- Opportunity for equity participation
- Unlimited vacation with manager approval
- 16 weeks of 100% paid parental leave for delivering parents; 8 weeks for non-delivering parents
- 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family
- Health Savings Account and Flexible Spending Account options
Worth weighing
- No specific mention of career advancement opportunities
- Remote work requires a quiet workspace and reliable internet
- Healthcare experience preferred but not mandatory
Summarised from Twin Health's posting. Read the full original.
Listed by Twin Health on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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