Technical Account Manager I (Remote Eligible - Costa Rica)
Smartsheet · San Jose, CR
Posted 13 days ago
or apply directly on Smartsheet's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 13 days Smartsheet's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Smartsheet's roles list one
- Ghost-job risk at Smartsheet
- high 45 stale, 5 reposted of 89 open
- Hiring momentum
- 162 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Smartsheet's own greenhouse board since 2026-08-03. Full hiring picture for Smartsheet.
About this role
As a Technical Account Manager I at Smartsheet, you will serve as a business advisor to key customers, focusing on maximizing their investment in Smartsheet products. Your role involves building strategic relationships, understanding market forces, and contributing to service profitability while managing the delivery of services throughout the support lifecycle. You will collaborate with various teams to create new opportunities and ensure customer satisfaction through technical support and service management.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Smartsheet as an employer.
What you need
- Strong communication skills (written, verbal, presentation)
- Experience in a customer facing role
- Working experience in the configuration, customization, and implementation of SaaS applications
- Bachelor's degree in MIS, CIS, CS, BS or equivalent combination of relevant work experience and education
- Understanding of security protocols, SSO and basic understanding of APIs
- Comfort with a fast paced environment, and demonstrated ability to succeed in a dynamic and high growth technology environment supporting and delivering multiple solutions at once
Nice to have
- Experience with project and portfolio management
- 3+ years of relevant technology, or related field experience
Worth weighing
- Role is fully remote eligible within Costa Rica
- Focus on customer relationship management may require strong interpersonal skills
- Fast-paced environment may be challenging for some candidates
Summarised from Smartsheet's posting. Read the full original.
Listed by Smartsheet on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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