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Newsela

Director, Scaled Customer Success (Remote, US)

Newsela · Remote - US

Posted about 2 months ago · $120,000 - $144,000

or apply directly on Newsela's site. We never take the application ourselves.

Is this posting real?

This role has been open
72 days
Newsela's roles stay open a median of 81 days
Reposted
No
Salary listed
Yes
47% of Newsela's roles list one
Ghost-job risk at Newsela
high
16 stale, 0 reposted of 17 open
Hiring momentum
27 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Newsela's own greenhouse board since 2026-08-03. Full hiring picture for Newsela.

About this role

The Director of Scaled Customer Success at Newsela will lead the strategy and execution for customer segments including SMB and Schools, focusing on driving adoption, retention, and account growth. This role involves managing frontline leaders, optimizing customer success models, and utilizing data to enhance customer journeys and outcomes. The position requires collaboration across various teams to advocate for customer needs and ensure effective service delivery.

Our read on this posting3.8out of 5
benefits
4/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Newsela as an employer.

What you need

  • 6+ years of experience in Customer Success, Account Management, or a similar customer-facing function
  • 2+ years of experience managing people leaders
  • Experience in EdTech, K-12 education, SaaS, or institutional customer segments
  • Demonstrated success owning revenue metrics (NRR, GRR, Expansion ARR)
  • Experience building, leading, or optimizing scaled customer success models
  • Hands-on experience designing and implementing automation models for Customer Success teams

What you get

  • Comprehensive medical benefits with employer contribution to premiums and HSA accounts
  • Monthly tech stipend for WFH needs
  • Inclusive benefits for families including parental leave and fertility support
  • 401(k) plan with employer match
  • Flexible PTO and paid sick time off
  • Annual learning and development allowance

Worth weighing

  • Remote work environment with estimated travel of 10-15%
  • Compensation includes base salary, on-target commission, and stock options, but final compensation is based on individual qualifications
  • Role involves significant leadership responsibilities and accountability for core revenue and retention targets

Summarised from Newsela's posting. Read the full original.

Listed by Newsela on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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