PitchMeAI Jobs
Melio

Customer Success Manager

Melio · New York City

Posted about 3 months ago · $70,000 - $85,000

or apply directly on Melio's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
Melio's roles stay open a median of 80 days
Reposted
No
Salary listed
Yes
64% of Melio's roles list one
Ghost-job risk at Melio
high
25 stale, 4 reposted of 25 open
Hiring momentum
31 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-22

Measured from postings appearing on and disappearing from Melio's own greenhouse board since 2026-08-03. Full hiring picture for Melio.

About this role

As a Customer Success Manager at Melio, you will focus on building strong relationships with customers, ensuring their success and retention through strategic engagement and support. Your role involves guiding clients through their journey with the platform, evaluating customer health, and collaborating with internal teams to enhance customer experience. You will also leverage tools like Salesforce and Tableau to communicate effectively and assess impact.

Our read on this posting3.8out of 5
benefits
4/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Melio as an employer.

What you need

  • 3+ years of experience in Customer Success, Account Management, Sales, or any client facing role
  • 1+ years experience utilizing a CRM software system, Salesforce preferred
  • Experience in a scaled customer success environment
  • Proven ability to adopt new technologies and teach others effectively
  • Strong communication and sales acumen
  • Analytical and strategic approach to customer success

Nice to have

  • Experience working with small businesses in an account management or customer success capacity
  • Prior experience working in a SaaS environment and/or in the financial technology space

What you get

  • Annual base salary range of $70,000 - $85,000 with an additional bonus component
  • Generous medical, dental, and vision plans with up to 100% employer-paid coverage
  • 401K matching
  • Holistic wellness support
  • Competitive vacation time, sick days, holidays, and parental leave
  • Fully stocked kitchens and weekly Seamless stipend

Worth weighing

  • 3 day in-office requirement
  • No specific mention of career advancement opportunities
  • Role may involve additional responsibilities outside of direct scope

Summarised from Melio's posting. Read the full original.

Listed by Melio on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.

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