or apply directly on Melio's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 80 days Melio's roles stay open a median of 80 days
- Reposted
- No
- Salary listed
- Yes 64% of Melio's roles list one
- Ghost-job risk at Melio
- high 25 stale, 4 reposted of 25 open
- Hiring momentum
- 31 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-22
Measured from postings appearing on and disappearing from Melio's own greenhouse board since 2026-08-03. Full hiring picture for Melio.
About this role
As a Customer Success Manager at Melio, you will be responsible for managing relationships with key customers, focusing on engagement and retention efforts. Your role will involve understanding customer needs, guiding them through their journey with the platform, and collaborating with various teams to enhance customer satisfaction and drive platform usage. You will also analyze customer feedback and health signals to identify risks and opportunities for growth.
- benefits
- 4/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Melio as an employer.
What you need
- 3+ years of experience in Customer Success, Account Management, Sales, or any client facing role
- 1+ years experience utilizing a CRM software system, Salesforce preferred
- Experience in a scaled customer success environment
- Proven ability to adopt new technologies and teach others effectively
- Strong communication and sales acumen
- Analytical and strategic approach to customer success
Nice to have
- Experience working with small businesses in an account management or customer success capacity
- Prior experience working in a SaaS environment and/or in the financial technology space
What you get
- Annual base salary range of $70,000 - $85,000 with an additional bonus component
- Generous medical, dental, and vision plans with up to 100% employer-paid coverage
- 401K matching
- Holistic wellness support
- Competitive vacation time, sick days, holidays, and parental leave
- Weekly Seamless stipend
Worth weighing
- Remote position with specific state residency requirements
- Focus on customer engagement and retention may involve high-pressure situations
- Role involves cross-functional collaboration which may require adaptability to different team dynamics
Summarised from Melio's posting. Read the full original.
Listed by Melio on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.
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