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Koalafi

Merchant Support Representative

Koalafi · Remote (US)

Posted 14 days ago

or apply directly on Koalafi's site. We never take the application ourselves.

Is this posting real?

This role has been open
14 days
Koalafi's roles stay open a median of 45 days
Reposted
No
Salary listed
No
88% of Koalafi's roles list one
Ghost-job risk at Koalafi
high
9 stale, 0 reposted of 16 open
Hiring momentum
24 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Koalafi's own greenhouse board since 2026-08-03. Full hiring picture for Koalafi.

About this role

As a Merchant Support Representative at Koalafi, you will provide exceptional support to a growing network of merchants by managing relationships and addressing inquiries related to lease or loan applications. Your role involves handling inbound and outbound communications, conducting back-office processes, and ensuring a high-quality experience for merchants. You will also be responsible for fostering ongoing relationships and adapting to new technologies as the company scales.

Our read on this posting3.2out of 5
benefits
4/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Koalafi as an employer.

What you need

  • 1-2 years in a fully remote, customer service role
  • Excellent verbal and written communication skills
  • Experience proactively identifying trends in customer issues and surfacing to the right internal stakeholders
  • Proficiency with the Microsoft Office Suite (Excel/Word)
  • Experience using professional communication and collaboration tools such as Slack, Zoom, or similar platforms
  • Experience working in a fast-paced, dynamic environment, with strong prioritization skills and ability to handle multiple responsibilities at once

What you get

  • Comprehensive medical, dental, and vision coverage
  • 20 PTO days + 11 paid holidays
  • 401(k) retirement with company matching
  • Student Loan & Tuition Reimbursement
  • Commuter assistance
  • Parental leave (maternal + paternal)

Worth weighing

  • Hourly rate of $21/hr
  • Position eligible for Operations bonus incentive
  • Remote work requires a reliable internet connection and a quiet workspace
  • Available to work nights and weekends

Summarised from Koalafi's posting. Read the full original.

Listed by Koalafi on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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