or apply directly on GR8_TECH's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 13 days GR8_TECH's roles stay open a median of 28 days
- Reposted
- No
- Salary listed
- No 0% of GR8_TECH's roles list one
- Ghost-job risk at GR8_TECH
- moderate 5 stale, 0 reposted of 21 open
- Hiring momentum
- 42 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from GR8_TECH's own greenhouse board since 2026-08-03. Full hiring picture for GR8_TECH.
About this role
As a Middle L2 Technical Support Specialist for the CRM Team, you will ensure the technical reliability of the Engagement-CRM platform for B2B operators. Your daily tasks will include diagnosing technical issues, processing CRM tickets, verifying data, and providing guidance to clients and support teams. You will also analyze logs, troubleshoot API issues, and prepare bug reports for the engineering team while maintaining compliance with service level agreements.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of GR8_TECH as an employer.
What you need
- 2-3+ years in L2 technical support, application support, or product platform operations using Jira / Jira Service Management (JSM)
- Experience in B2B MarTech, CRM platforms, E-commerce, or the iGaming industry
- Ability to analyze unscripted technical incidents and isolate root causes using diagnostic tools
- Practical skills searching logs in Kibana/OpenSearch/Sentry using identifiers
- Practical ability to write read-only SQL queries (MySQL, PostgreSQL, or Athena)
- Understanding of REST API principles and experience using Postman or cURL
Nice to have
- Basic familiarity with monitoring tools like Grafana
- Experience writing simple diagnostic guides or checklists for support teams
What you get
- Cafeteria budget for Sports, Medical, Mental health, Home office, Languages
- Paid maternity/paternity leave + monthly childcare allowance
- 20+ vacation days, unlimited sick leave, emergency time off
- Remote-first work with tech support and coworking compensation
- Team events (online/offline/offsite)
- Learning culture with internal courses and growth programs
Worth weighing
- No salary listed
- Role requires troubleshooting and technical analysis skills, which may be challenging for some candidates
- The position involves working with logs and SQL, which may require a steep learning curve for those unfamiliar with these tools
Summarised from GR8_TECH's posting. Read the full original.
Listed by GR8_TECH on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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