or apply directly on GR8_TECH's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 13 days GR8_TECH's roles stay open a median of 28 days
- Reposted
- No
- Salary listed
- No 0% of GR8_TECH's roles list one
- Ghost-job risk at GR8_TECH
- moderate 5 stale, 0 reposted of 21 open
- Hiring momentum
- 42 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from GR8_TECH's own greenhouse board since 2026-08-03. Full hiring picture for GR8_TECH.
About this role
As a Middle L1 Technical Support Specialist, you will be responsible for managing complex technical support cases for B2B partners, ensuring seamless problem resolution and maintaining platform availability. Your daily tasks will include investigating and validating support tickets, coordinating incident responses, and collaborating with junior specialists and engineering teams to address client needs effectively.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of GR8_TECH as an employer.
What you need
- 1+ years of experience in B2B Customer Support, Technical Support, Service Desk, Application Support, or operations in a B2B SaaS or high-load digital environment
- Hands-on experience analyzing server logs, administrative back-office tools, and Browser DevTools
- Practical knowledge of ticketing platforms (Jira/JSM, Zendesk, or ServiceNow) and incident workflows (L1–L3 framework)
- Proven ability to coordinate critical incidents (organizing response calls, tracking timelines, writing client updates)
- Flexibility to work full-time on a shift-based, 24/7 rotating schedule (including nights, weekends, and holidays)
- B1–B2+ English proficiency alongside fluent Ukrainian or Russian for technical documentation and internal communication
Nice to have
- Direct experience in iGaming, fintech, or payment processing ecosystems
- Basic understanding of API structures and HTTP request/response payloads
- Prior experience managing incident response tools like Statuspage
What you get
- Benefits Cafeteria — annual budget you allocate to: Sports, Medical, Mental health, Home office, Languages
- Paid maternity/paternity leave + monthly childcare allowance
- 20+ vacation days, unlimited sick leave, emergency time off
- Remote-first + tech support + coworking compensation
- Team events (online/offline/offsite)
- Learning culture with internal courses + growth programs
Worth weighing
- No salary listed
- Role requires flexibility for a 24/7 rotating schedule, which may impact work-life balance
- Technical skills required may be challenging for those without prior experience in a high-load digital environment
Summarised from GR8_TECH's posting. Read the full original.
Listed by GR8_TECH on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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