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Doctolib

Technical Onboarding Specialist - Phone Assistant (x/f/m)

Doctolib · Berlin, Berlin, Germany

Posted about 3 months ago

or apply directly on Doctolib's site. We never take the application ourselves.

Is this posting real?

This role has been open
82 days
Doctolib's roles stay open a median of 82 days
Reposted
No
Salary listed
No
0% of Doctolib's roles list one
Ghost-job risk at Doctolib
high
131 stale, 15 reposted of 133 open
Hiring momentum
226 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-24

Measured from postings appearing on and disappearing from Doctolib's own greenhouse board since 2026-08-03. Full hiring picture for Doctolib.

About this role

As a Senior Technical Onboarding Engineer, you will support the onboarding of practices and hospitals with Doctolib's products, focusing on the implementation of a AI-based phone assistant. Your role involves handling complex IT cases, mentoring team members, and ensuring smooth data migrations while maintaining communication with key clients. You will also define best practices and lead cross-functional projects to enhance the onboarding process.

Our read on this posting3.0out of 5
benefits
5/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Doctolib as an employer.

What you need

  • Several years of experience in technical onboarding, customer success, or technical support, ideally with complex systems like phone systems, APIs, or AI-based products.
  • Strong SQL skills and experience with APIs, IT infrastructures, networks, and VPNs, as well as complex phone system integrations.
  • Experience in mentoring colleagues and sharing knowledge effectively.
  • Ability to create clarity and structure in ambiguous situations, especially with large clients and complex requirements.
  • Experience in stakeholder management and collaboration with cross-functional teams (Sales, Deployment).
  • Strong communication skills in German and English (at least C1 level), able to engage with both technical and non-technical stakeholders.

Nice to have

  • Programming experience in JavaScript and/or Python and advanced SQL database knowledge.
  • Familiarity with patient management systems or EHR systems.
  • Experience in developing training programs, playbooks, or internal knowledge databases.
  • Experience with SaaS solutions and AI tools in operational settings, including their integration into workflows.

What you get

  • Sponsored Germany ticket for office or hybrid work.
  • 28 vacation days plus an additional day for each full calendar year of employment (maximum 30 days).
  • Ability to work 10 days a year from abroad.
  • Company health insurance with individual additional benefits (e.g., dental cleaning).
  • Company pension plan with a 40% employer contribution (15% during the probation period).
  • Participation in Doctolib's long-term employee participation program DoctoGrowth.

Worth weighing

  • No salary information provided.
  • Role involves significant responsibility and technical challenges, which may require a steep learning curve.
  • The position requires strong interpersonal skills to manage relationships with key clients and cross-functional teams.

Summarised from Doctolib's posting. Read the full original.

Listed by Doctolib on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.

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