Junior Customer Experience Consultant (x/f/m)
Doctolib · Berlin, Berlin, Germany
Posted about 3 months ago · Previously reposted
or apply directly on Doctolib's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 88 days Doctolib's roles stay open a median of 88 days
- Reposted
- Yes taken down and listed again at least once
- Salary listed
- No 0% of Doctolib's roles list one
- Ghost-job risk at Doctolib
- high 133 stale, 15 reposted of 133 open
- Hiring momentum
- 226 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-30
Measured from postings appearing on and disappearing from Doctolib's own greenhouse board since 2026-08-03. Full hiring picture for Doctolib.
About this role
As a Junior Customer Experience Consultant at Doctolib, you will support your team in ensuring smooth daily operations by handling customer inquiries, maintaining high data quality, and optimizing product settings. Your role involves guiding customers through various stages of collaboration, including contract management and organizational tasks, while working closely with your team to enhance customer satisfaction and retention.
- benefits
- 5/5
- freshness
- 1/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Doctolib as an employer.
What you need
- First professional experience in customer interaction, such as in customer success, customer service, or similar operational roles
- Strong organizational skills and ability to prioritize tasks
- Independent and solution-oriented work style
- Attention to detail and commitment to data quality
- Strong communication skills and customer orientation in German (C1) and English (B2)
Nice to have
- Experience in the healthcare sector, ideally from a practice or hospital environment
- Technical understanding and ability to explain complex software features
- Affinity for working with CRM systems and data-driven decision making
What you get
- Sponsored Germany ticket for office or hybrid work
- 28 vacation days plus 1 additional day for each full calendar year of employment (max. 30 days)
- Company health insurance with additional benefits
- Company pension plan with a 40% employer contribution (15% during probation)
- Doctolib Parent Care Program with additional parental leave
- Free mental health and coaching sessions via an external partner
Worth weighing
- No salary listed
- Role involves operational tasks which may limit exposure to strategic initiatives
- Customer interaction is a significant part of the role, which may not appeal to all candidates
Summarised from Doctolib's posting. Read the full original.
Listed by Doctolib on their greenhouse job board, last confirmed open on 2026-10-30. PitchMeAI is not the employer.
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