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Doctolib

Junior Customer Success Manager (x/f/m)

Doctolib · Berlin, Berlin, Germany

Posted about 3 months ago · Previously reposted

or apply directly on Doctolib's site. We never take the application ourselves.

Is this posting real?

This role has been open
88 days
Doctolib's roles stay open a median of 88 days
Reposted
Yes
taken down and listed again at least once
Salary listed
No
0% of Doctolib's roles list one
Ghost-job risk at Doctolib
high
133 stale, 15 reposted of 133 open
Hiring momentum
226 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-30

Measured from postings appearing on and disappearing from Doctolib's own greenhouse board since 2026-08-03. Full hiring picture for Doctolib.

About this role

As a Junior Customer Success Manager at Doctolib, you will play a key role in ensuring smooth operations within your team by handling customer inquiries, maintaining high data quality, and optimizing product settings. Your responsibilities will include supporting clients throughout their journey, from contract signings to organizational matters, while collaborating closely with your team to achieve customer satisfaction and growth goals.

Our read on this posting2.6out of 5
benefits
5/5
freshness
1/5
career value
3/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Doctolib as an employer.

What you need

  • First professional experience in customer interaction, such as in customer success, customer service, or comparable operational roles
  • Strong organizational skills and ability to prioritize tasks
  • Independent and solution-oriented work style
  • Attention to detail and commitment to data quality and documentation
  • Strong communication skills and customer orientation in German (C1) and English (B2)

Nice to have

  • Experience in the healthcare sector, ideally from practice or clinical environments
  • Technical understanding and ability to explain complex software features
  • Affinity for working with CRM systems and data-driven decision making

What you get

  • Sponsored Germany ticket for office or hybrid work
  • 28 vacation days plus 1 additional day for each full calendar year of employment (max. 30 days)
  • Company health insurance with additional benefits
  • Company pension plan with a 40% employer contribution
  • Doctolib Parent Care Program with additional parental leave
  • Free mental health and coaching sessions through an external partner

Worth weighing

  • No salary information provided
  • The role involves operational tasks which may limit exposure to strategic decision-making
  • The position may require handling multiple tasks simultaneously, which could be challenging for some candidates

Summarised from Doctolib's posting. Read the full original.

Listed by Doctolib on their greenhouse job board, last confirmed open on 2026-10-30. PitchMeAI is not the employer.

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